Beware Longwood, Florda Gracewood Enterprises, Inc and Al Phaneuf

legalmedicinegroupSeptember 15, 2009

Al Phaneuf lied to me and caused me the damages and loss of 5 days after verbally agreeing to do some finishing work on my condo after inspecting the premises twice on 09/11/09 then renegging on 09/15/09 after assuring me work would start on 09/14/09 that work would start the next day. However, without even the common courtesy of a call, Al Phaneuf, responded to my call on the day of commencement of work because he didnt like that I sent him a 09/14/09 a formal proposal in writing to describe that the contracted work.

Al Phaneuf is not a man of his word and not a man of integrity. He has failed to do what he agreed to do and hurt my family without any remorse at all. Al Phaneuf should not be trusted and any consideration of using him should be with the most carefully drafted contract with client protections against his demonstrated duplicity.

Beware of Al Phaneuf and Gracewood Enterprises, Inc because they lied to us and hurt us and they will do the same to you!

Thank you for reporting this comment. Undo

Let me see if I have this right, the contractor in question comes to your home on 9/11 and (I presume) you two agree on the scope of work and a price. On the 9/14, again presumably, out of the blue you sent him some sort of contract or proposal. The contractor takes umbrage and decides he would prefer not to have you as a client.

I'll grant you that he should have notified you in a timely matter that he wasn't interested in the work. In the future, things will go a lot more smoothly if you bring up the matter of a contract at the first meeting.

    Bookmark   September 16, 2009 at 12:16PM
Thank you for reporting this comment. Undo

legalmedicinegroup said:
"Al Phaneuf lied to me and caused me the damages and loss of 5 days after verbally agreeing to do some finishing work on my condo..."
I tend to think Al identified, "crazy", and kept on walking.
At least that's the conclusion I came to reading the post.
What damages did this man cause you?

    Bookmark   September 16, 2009 at 4:53PM
Thank you for reporting this comment. Undo

i know Al Phaneuf personally since 1971 when i was a teenager. he is not the man you say he is,sorry. In fact Al and his wife Sue dedicated their lives to young people spending almost their entire life savings on youth. I am now 57 and one thing i can say is that if it was not for him my life would be in shambles. he used to have 150 kids in his house every Thursday night! he received nothing for it, not the kind of man who would do something that you said.There are always 2 sides to every story and you should have posted his response to your allegations to be fair.

    Bookmark   February 24, 2011 at 9:27PM
Thank you for reporting this comment. Undo

Poor Al. He seems to have some crazies on his side too. Maybe these two can hash out there debate in private at the looney bin.

These posts are two years apart and the "defense" has no real relevance to anything.

Very entertaining though.

    Bookmark   February 27, 2011 at 11:30AM
Thank you for reporting this comment. Undo

I hired Al for some work awhile ago. I've never had a worse experience. If you've known him for awhile you know he has a wildly irrational temper. He was supposed to fix a leak in my wall. After it rained and water was still coming through I called him expecting apologies and assuring me he would be right out again to fix it. Instead he swore at me and hung up the phone. The only way to get him to correct problem (and his crew had plenty of problems in their work) is to threaten involving the BBB. He never fixed the problem and I was just out the money. He seems fine when you meet him but seriously he's a really irrational guy if you say the wrong thing. Maybe he does good work but half of his crew did a horrible job at my house.

    Bookmark   January 8, 2012 at 4:33PM
Thank you for reporting this comment. Undo

Why bring these trivial issues to the forum? Do you think we don't have enough important issues to deal with?

Spite is ugly and shameful.

    Bookmark   January 9, 2012 at 9:09AM
Thank you for reporting this comment. Undo

Because GardenWeb posts come up on the first page of searches. Anyone googling Al's name will see this thread.

    Bookmark   January 9, 2012 at 10:01AM
Thank you for reporting this comment. Undo

I wish I would have read these first. Recently we hired Gracewood Enterprises (AL Phaneuf) for some general wood work around a window in our home. The home is currently under contract so we’ve been doing different fix up jobs on behalf of the new homeowners. I've never had a worse experience dealing with an individual. I really don’t know where to begin explaining his incompetence, his inability to produce receipts, the unacceptable product and a proposal (Not a contract) that AL Phaneuf charged $400 more than authorized to a credit card.
Well the ineptitude started after AL Phaneuf quoted a job where he would be repairing some wood rot and trim around a living room window. After his reassurance of keeping the window resemblance similar to the adjacent windows and completing a quality job he asked for a check for $500 up front for materials (Our first mistake where he is still unable to provide receipts). He was given the check, left and then never returned to observe, check on his staff or approve the completed product. Upon completion by his staff the window looked nothing like the others and the bottom portion which use to open was covered and now inoperable. Without viewing the many before and after pictures it’s difficult to explain how horrible, with no similarity this looked. AL Phaneuf never checked on the job, attempt to remedy the mess or work anything out to make the job presentable. AL Phaneuf main concern was to get the remainder of his money and move on. With that said after the $500 up front (Did I say that was our first mistake) and a proposal that said $900 AL Phaneuf charged $1300 to the credit card without permission for the additional $400. After a conference call with AL Phaneuf and the credit card company the unauthorized $400 was disputed and AL Phaneuf was unable to walk off with that too. AL Phaneuf then showed up unannounced at the house (unlike when his staff was working or to check the completed version) demanding $1000. We don’t know where the $1000 number came from and he was told the credit card company was in the process of disbursing him the $900 and we had no control of when that would happen. Again he was asked for receipts for the $500 up front where he said “I have them” and then indicated the $500 was a deposit. AL Phaneuf keeps changing his confusing story as this would have only left $400 plus materials. When it was suggested that this is not what was discussed or on the proposal he became verbally aggressive demanding money and was asked to leave. The local law enforcement agency was made aware of the situation where they suggested calling if he returns back to the property and a trespass warrant could be executed on AL Phaneuf.
After dealing with all this we then needed to have the job by Gracewood enterprises completely redone as it now would not pass the home inspection. Our family went on to hire a competent contractor who pointed out how the wood rot was still present and just covered up to conceal it; daylight was also visible through unsealed openings in the frame (pictures were taken before and after by the real estate agent). It was also in the opinion of the competent contractor and only an opinion that at very most $200 in wood was used (maybe this is why we still haven’t received receipts). I would just like people to know Gracewood Enterprises and Al Phaneuf did an atrocious job at our home, he was very disrespectful, angry and oblivious of the difference between a job proposal and an actual signed contract.

    Bookmark   May 23, 2013 at 9:46AM
Thank you for reporting this comment. Undo


alex8896 (My Page) on Thu, May 23, 13 at 9:46
"Recently we hired Gracewood Enterprises (AL Phaneuf) for some general wood work around a window in our home."

Apparently, you have lived in your own little vacuum for most of your life and are completely unaware, or selectively ignorant, of the ad-nausium information with reference to home the improvement industry.

"The home is currently under contract so we’ve been doing different fix up jobs on behalf of the new homeowners."

So, you have a "sales proposal" with identified deficiencies that "a responsible homeowner" would have identified and repaired prior to the marketing.
Instead, you got caught, and decided, being wide awake and looking straight ahead, to hire the cheapest person you could find.
So, now you are complaining and attempting to transfer your responsibility to others,AAANNNNNDDD can't do the math.
Hooray for you!

    Bookmark   May 24, 2013 at 11:22AM
Sign Up to comment
More Discussions
HydroShield Sealant?
I have some granite that is failing to maintain stain...
home ventilation system (EZ Breathe)
Hello! Has anyone out there had the EZ Breathe Ventilation...
Roof leak - best way to find it?
Hi Everyone, I am a condo owner in New Jersey and own...
Need help with shower tiles! Ceramic?
Please help me identify the preexisting tile in my...
What is this stove part called
Found this item in the oven, I know it came from the...
Sponsored Products
'Beware of Kitty Cat' Coir Door Mat
CHH 25 in. Wooden Golf Pinball Table Top Game - 9061
$56.99 | Hayneedle
'Beware: I Ride Horses' Wall Quotes™ Decal
$17.99 | zulily
Beware the Eyes of Mars Limited Edition Serigraph
$64.99 | zulily
Melt Away Fondue Set
$49.99 | Dot & Bo
'Beware' Block Sign
$20.49 | zulily
ELK Lighting 73011-1 Avalon Pendant - 5W in. Silver - 73011-1
$126.00 | Hayneedle
Remer by Nameeks 355FO Shower Head - REMER 355FO
$24.00 | Hayneedle
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™