Defective CertainTeed roof shingles/shangles
Anyone out there with CertainTeed Horizon shingles from the 1990's? Just had a reputable roofer certified in CertainTeed installation look at our roof which is 12 years old and has been deteriorating badly - curling, pitting, cracking, our gutters have thick muck in them from deteriorating so badly. Apparently, these were a defective shingle from the manufacturing company. The company is supposed to be a good one and we bought them with a 25 year warranty and had them installed professionally and correctly with proper ventilation, etc. Now, the claims procedure is a fiasco and all they might give is a prorated amount. That is not going to offset my 10,000 bill.
What is going on here? We don't mind paying for upkeep and maintenance of a home. However, this item has been listed as defective and only now are people starting to notice the problems. We have to pay for a new roof twice within 10-12 years.
Anyone hear of this problem or what they might suggest?
What good is having a warranty if the company will not stand by a defective product? If we had the product and it stood up for a reasonable time, that would be one thing, but this didn't even make it half way through!