rough wood painted over
The finished side of our main stairway stringer is prominently on view and doesn't look very good. (See photo.) While the upper portion of the stringer appears unaffected, the lower portion looks like it may have set in water, which would have swelled the grain. It looks like the assembly was installed with this defect and was painted as is. We are speculating about the cause, but feel it unlikely that the stairs would have shipped with such a rough piece of wood.
These stairs are part of a newly constructed custom home, designed by an architect based on our concepts and floor plan, and having a number of high-end fittings. We are currently discussing the situation with our builder.
We have two questions:
(1) Are we being overly picky by asking the builder to correct this defect?
(2) What would be the best way to fix the problem? We are not sure that simply sanding and repainting would yield an acceptable result.
We would be greatful for guidance from anyone who has delt with a similar situation. Many thanks in advance for this help.