Craftsman GDO wouldn't open, can't be released!

annie-leeApril 27, 2010

My 1/2 HP Craftsman GDO was working fine all along, but today it will open only about one foot and stop. I pull the release lever and the door drop suddenly, yet I can not open the door manually. If I push the button, even without re-engaging, the door will open one foot and stop as before. It seems that I can not totally release the door from the opener. Do I have more than one problems? Any idea or suggestions are much appreciated.

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Sounds like the springs to assit the door lifting have broken.

    Bookmark   April 28, 2010 at 8:12AM
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I agree with joed thatit sounds like a door spring is broken. Check forst and see if that's your problem.

If not post back and we'll try something else.

    Bookmark   April 28, 2010 at 1:03PM
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I would check the wheels and mounts that ride in the two side tracks. If it is a broken spring it would seem to me you could still open the door with extra force.

    Bookmark   April 28, 2010 at 4:28PM
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Thank you for all your response. Yes, I noticed that one section of the spring horizontal across the door had broken, I heard that it is a torsion spring. Is it easy to find a replacement for this? And is it a DIY job to replace it? Thanks.

    Bookmark   April 29, 2010 at 6:24AM
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This is not a DIY job. Call a door specialist. They will probably replace both springs.

    Bookmark   April 29, 2010 at 9:45AM
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once more I'll second joed that this is not an easy DIY job and is best left to a garage door repair company. Best practice says that the springs should be replaced together so it's quite appropriate to replace both and not just the broken one.

It's not really an unusual repair and replacements should be quite readily available.

    Bookmark   April 29, 2010 at 9:56AM
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Thanks. I took your advice and got it done by a door repair specialist. There are many of these repair companies around, and surprisingly the quoted prices range from $175 to $399. As I was still calling and comparing price, one guy who I call earlier drove his van to my garage and offered to do the job at $250. I said I had a quote for $175, he knocked it down to $200. He got the job and finish it in 30 minutes. I am very pleased with the job he had done, and he warranty his repair job for one full year. I just want people to know that, like many other services, it really pays to shop around, there are tons of competitions out there.

    Bookmark   April 29, 2010 at 8:33PM
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