Anyone used Direct Buy?

Runner1November 15, 2005

Has anyone used Direct Buy? The company that runs infomercials and used to be called United Consumer Club? Has anyone used this company/club? The concept is that you cut out the middleman and save a lot of money.

Best case: it makes a TON of sense and if you are doing a major home renovation or in the market for a lot of purchases, then you could make your up-front investment of membership pay off.

Worst case: Between smart shopping on your own and the handling fees that are assessed to some purchases via Direct Buy (as well as fees for delivery -- in some cases), etc. etc. the actual savings never quite pay off.

Bottom line: for the concept to indeed save you money, you have to save what you invest in the membership -- which isn't a small number.


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A while back my wife talked me into going to Direct Buy. So far we have not recovered our initial investment and I don't expect we ever will. The cost to join is high and the savings recovery may take us 10 years or more. I was not in favor of this investment, but we had the money and she wanted to join.

A couple of things you need to consider. The savings do not include shipping. You have to pay shipping. This will often push you into the not saving as much over some local or Internet deal you can find. Thus reducing the overall savings. Second you have pick up the delivery at the DB site, if you are not capable to support this, then another charge to deliver from DB, again reducing your savings. Fortunately, I have a trailer and have not had that issue, but I see it can be a problem. Some (not many) will ship to your home. Third often the return policy stinks, if there is even a return policy, and you have to pay for shipping to and from again unless it is a carrier problem. Also there are minimum buy options, we wanted a simple charcoal grill at 50% savings over the local prices. but I had to order a minimum $500 and I didn't need anything else, so I bought locally, but it was still less than the $500 I would have had to order from DB.

But it is not all bad, I have saved and I plan to keep track so I know when I break even and get ahead. I will need to buy a lot of stuff to do it but my wife is good at that, I guess it depends on what you buy how fast you plan to recover your investment. The above is purely opinion, I don't dislike DB or think poorly of their service. It's just not my idea of how I want to shop and buy and save money. It's like a super catalouge shopping solution.


    Bookmark   November 16, 2005 at 11:34AM
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Last year the Furniture Forum had a flame war over Direct Buy. Overwhelmingly, the reviews were negative. My personal decision was to steer clear of this organization.

    Bookmark   November 16, 2005 at 2:30PM
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Well I am a member and I recommend STAY AWAY RUN AS FAST AS YOU CAN TO YOUR CAR AND SPEED AWAY. They will tell you many many lies to get your money. Their customer service, well even calling it customer service is stretch, but what service they have is mediocre at best. They do not have any idea how to get the some of the info I requested for insistence I was going to buy some tires and wheels for my car they had no application guide so I asked the owner of the Direct Buy in my area he said "Well look in the book." I said it is not in the book what would you recommend he said "Well you can call them". So basically I can pay you a lot of money so I can do the job you should do. Then I found that I can buy the same wheels at my local dealer for less and not have to pay all their "handle charges" which by the way they have a lot of charges. I can give you one more example I ordered a Range and Dish Washer in Nov the date for arrival was Oct 26 well it's now Dec 8. I am still waiting for the items I have called them 4 times to find out what has happened to the product, they have no idea and they always say we will call you back. While I am still waiting on the call back as well. So like I said RUN RUN RUN !!!! and don't look back.
Hope this helps.

    Bookmark   December 8, 2005 at 11:10AM
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I have used Direct buy for 8 years. I find that the most cost saving items are furniture, fixtures, and rugs. I have ordered a number of things and had them shipped to the closest DB near my daughter and it has worked well. Rugs were drop shipped. I plan to buy kitchen cab from them so hope that goes well too.

    Bookmark   September 25, 2006 at 2:33AM
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We have had lengthy threads over in Kitchens and Appliances about DB. By far, the greatest advice is to run! Away, that is!

    Bookmark   September 25, 2006 at 7:14AM
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I'm a member and I don't hate them, but I wouldn't do it again. As long as you realize that you have to do the work and not a salesperson there are no suprizes. I have bought a fair ammount of furniture and things from them and have probably made my money back and now I am remodeling my kitchen and will definetly make the money back on the cabinets alone. Even then I don't think I'd do it again but I don't feel cheated either.

    Bookmark   September 25, 2006 at 12:04PM
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Have you done the design planning for your cabinets? Which line of cabinets are you planning to get? At my DB they have a kitchen designer and I have put off starting because of the appliance selections. Almost ready to go. Hope it goes well. Good luck

    Bookmark   September 26, 2006 at 2:22AM
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My soon-to-be neighbor is building a new home and is a member of Direct Buy. He ordered $21K of Peachtree windows through them, via a Peachtree distributor in another state. Five days before they were supposed to be delivered, he called to verify that things were on-schedule. They hadn't even been ordered yet! He suspected that somebody was having financial troubles and was holding onto his money. He reversed the charges on his credit card to cancel the order and reordered the windows through a local dealer. Not a happy camper!

    Bookmark   September 26, 2006 at 9:54AM
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chorusmem, I do have a design for my cabinets and I am getting dynasty/omega cabinets. I've gotten an initial plan from the kitchen designer at DB and now I have to sit down with him to make the final "corrections". I have had some orders take a long time to come in but I never thought it was DB's fault, the manufacturers estimated delivery times have been about right, again you have to do some reading/research in their books to know what this time is, they do not tell you. My kitchen, hopefully, will look something like the picture in the link below.

Here is a link that might be useful: kitchen design

    Bookmark   September 26, 2006 at 10:12AM
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I would advise everyone not join. We joined with the reasoning that we would save a lot as we built our home but on average it would take us 4-5 voice messages to get customer service to return our calls, then 1-2 weeks for them to process the order and 9-12 weeks to receive the product. So as you can see, unless you have tons of time building your home this does not accommodate a construction schedule. Also you are responsible for shipping and handling fees, along with having to pick up your items during regular business hours there is not that much of a savings. For example we found a computer armoire locally that we liked for $900.00, then we had Direct Buy price it out for us and there price came to $600.00, shipping for $175.00 and handling for $75.00. After a 12 week wait for the armoire to be shipped (by the way it sat in Direct Buys warehouse for 2 weeks and the only way we found out that it was in was that we called them to check up on the order, by the way, it took 5 voice messages before they called us back) the manufacturer had changed the design and it was not what we had ordered. But because we verified the order from the catalog at Direct Buy we were responsible for the shipping to return the item to the manufacturer. Direct Buy told us the shipping fee would be the same as what we were originally charged but the shipping bill came in at $735.00 and Direct Buy says we are responsible for that. So much for a good deal! Dont get caught in the Direct Buy trap. There only interest is the $4500 membership fee, nothing else.

    Bookmark   November 4, 2006 at 12:23PM
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My husband and I just went today to their office in the Chicago area and from the first moment we contacted them, everything very suspicious, First, it took us FIVE calls to get them to respond and give us an appointment to get to the show room. Then, when we got there, we only saw 7 cars parked in front, which made us wonder whether this was really a good deal??? Then, after 45 minutes watching a video, they gave us a few examples of "savings" and later they At the end, we asked to see the prices to compare if the savings were really as good as they said, as we wanted to justify the $4800 upfront investment. They did not allow us to see the catalogues, so we decided this was too suspicious to join and walked away. after reading all these reviews, it seems that we luckily made the right decision!

    Bookmark   November 5, 2006 at 9:22PM
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Our visit: We saw the ad on tv, called number, the rep took our address, and a couple of days later we got our "invitation" in the mail to the free open house. RED FLAG # 1: The rep who extended the "invitation" to the open house repeatedly called us (around 3 times a day)upto 1 hr before the open house. RED FLAG # 2: The open house was to start at 7:30pm. Once we got to the open house, the lady behind the counter took our invitation and shortly the "director" that was appointed to us greeted us and showed us around. RED FLAG # 3: He informed us we would be attending an 1 1/2 hr presentation about DB to explain how DB works and its RULES. At the end of the presentation, we were told we would have to shell out almost 5 grand for a 3 yr membership. RED FLAG # 4: We were also told, that we had to make a decision tonight or we would never in our life be able to become members. We were released to be re-greeted by our director who than gave us a survey. He attempted to persuade us to become members, all the while my spouse and I kept pointing out disadvantages of DB. RED FLAG # 5: During our conversation we saw the Location Director watching from around a corner. RED FLAG # 6: When we didn't seem to be persuaded by our individual director, other directors came by to ask our director how to run a credit card purchase. They seemed to think we wouldn't notice that it was the same credit card each time (even though it was brought by different directors). Did they think we wouldn't realize this was a scam? Our director parted from us momentarily so we decided to explore the "library" of manufactures and products. This would be the only way to see if there really is a benefit to using DB. The location director came by and asked if he could help us out. We repeatedly told him that it was late & were exhausted (by this time it was 9:30pm or later) and that we would like a day to decide if it is right for us or not. We told him it wasn't right for him to call us late at night and force us to make an expensive decision on the spot. He told us that is the option, and so we bid him fair well.


STAY AWAY FROM DIRECT BUY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Bookmark   July 19, 2007 at 11:28PM
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It's a waste of money and is for the gullible. The same people who cash money orders for a "fee" and send the rest of the money back to Nigeria join this club.

    Bookmark   July 20, 2007 at 9:13AM
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I also fell into this scam. DB is nothing but a rip off. They have yet to beat local prices that I shopped around for. Plus they take forever to get a product and then slam you with additional costs on top of quote.

    Bookmark   July 20, 2007 at 12:50PM
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Sounds like their business model is based on P T Barnum's infamous observation...except it's probably two or three every minute by now.

    Bookmark   July 20, 2007 at 1:06PM
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I attended the information seminar; really I just wanted my "free" gift. The 2 hour lecture I, and my wife, received made me claw for the door. Which I was not able to do at first. When my cell phone came out, then they let us go. The thought of calling the police to get out of their unit made them let us go.

The high pressure tactic to get $5000 was the worst part.

    Bookmark   July 25, 2007 at 12:07AM
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WOW!!! Have heard of this company and have gotten a brochure in the mail ---again, WOW!!!

    Bookmark   July 25, 2007 at 8:10PM
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I know many have had bad experiences. Mine have been okay. However I purchased my membership 10 years ago, and it was SIGNIFICANTLY cheaper. We now pay a very minimal annual fee to keep it current, and find that during the year we buy one or two things that make us break even and then some.

It is worth noting that all DB offices are NOT alike. During the past 10 years, and various moves, we have used DB franchises at several locations in several states. I have to say there is a vast difference in management and service between each franchise. For example, in one place there was very little customer service. The place was dark, cramped, and there was a slightly illicit and shady feeling about it. It was no surprise when that particular franchise shut down.

However the franchise to which I currently belong is extraordinarily well run, with an excellent and very large staff including interior designers, a kitchen designer, an amazingly professionally run warehouse, and their member areas are pleasant, well organized, well lit, and quite lovely. The chairs are comfortable, the tables are polished, there are pads and pens at every table, and the staff is constantly checking to see if you need any help. There is a kitchen/cafe area where members can avail themselves of coffees, teas, snacks, etc. The owners of our current franchise are really attentive, warm, customer-oriented business people. They are members of the community, with children in the local schools, and support a number of local causes. I have a hunch this sort of atmosphere is entirely a reflection of the owners' values. I enjoy shopping there.

I understand people's issues with the savings vs. the cost of current memberships. I personally am satisfied with my membership and continue to shop there. However, I do it on an item by item basis, and am using a mix of purchases from DB with purchases from local and internet retailers, when the situation warrants it.

    Bookmark   July 28, 2007 at 12:05PM
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Thank goodness I used sites like this. Out of curiosity, thinking I could "view" their web site I signed up for the "free tickets" and gave my cell phone. I programmed my cell phone to say "direct buy" whenever they called, but I didn't answer it after I saw what scammers they were.
Out of interest I counted how many times they would call.
Direct buy would call my cell phone about two dozen times/weekend starting friday night into saturday. Once or twice they would call during the week. After literally hundreds of "ignored calls" I answered one with "Please don't call me anymore". The person on the other end hung up and no more calls. They were really really persistent, that's what bugged me the most.

    Bookmark   August 1, 2007 at 12:21AM
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Thank you, Thank you, Thank you, I was headed that way this weekend....................... Close call!

    Bookmark   August 6, 2007 at 9:59PM
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We fell for it; we should have been more cautious, but were beginning a big remodel and "didn't want to miss out" if we didn't sign up that night. It's been a year, and we have yet to find a price lower there (the Tulsa/Broken Arrow franchise) than we can get it at a local home improvement center or online. They got our $4000, but they won't get another cent. "Too soon old, too late smart."

    Bookmark   October 31, 2007 at 1:40PM
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My friend joined DB and was telling me how she was going to save X% off of list price for her kitchen cabinets, Funny thing was it was the same percentage "below list" as virtually all the local cabinet showrooms around here were charging when we did our remodel a few years ago. She hasn't bought anything yet, and seems happy with her decision to join, so I have kept this to myself. I hope she doesn't regret her big investment, but I'm guessing she will.

    Bookmark   November 1, 2007 at 6:25PM
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It may be the case that you have to spend a good amount of money in order to get your money's worth, so in that respect, everyone's situation will be unique. If you're only looking to buy $1,000 worth of upgrades, it won't work for you. You have to take some time to crunch out all of your numbers, and go to the presentation armed with your information.

The company is not hurting like so many others are right now, look at how many jobs Direct Buy has open. Obviously it isn't a bad deal for everyone or they would be laying people off.

    Bookmark   May 15, 2008 at 11:38AM
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We almost joined a few years ago, but when I was told I couldn't attend the first tour without my husband, that irked me. Like he makes decisions LOL :)

And then when they told me I would have to make a decision that very night, I couldn't believe it. What harm is there in going home to think about it or justify that indeed their prices are better than the competition? I would think they would WANT people to go home and say "wow, that was a good deal they are offering, now that I'm doing some research on prices..." Unless.... the research puts people on this thread.... a ha. Got it! We saved our money elsewhere, thank goodness.

    Bookmark   May 15, 2008 at 12:33PM
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A lot of open jobs could also be a red flag and not a sign that They are "not hurting" Many people leave a job if it bothers their conscience. It could be that a lot of their ex-employees were just not comfortable with what they were asked to do.

    Bookmark   May 16, 2008 at 4:45PM
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After I got my first phone call from direct buy, the sales person might as well been talking in his sleep. I have learned that you don't have to join or be pushed into a membership to get good products, prices and services.
My mother bought cabinets online thought an awesome company. She had one cabinet consultant and a customer service rep that order her products, arranged her delivery and took care of her damaged items.
I honestly think that if you do your research you can find the right company for you. DB was not for us. Good luck to you!

    Bookmark   May 30, 2008 at 1:28PM
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All I can say is that I wish I would have found this website prior to becoming a direct buy member. The reader that stated "they are only interested in the $4500.00 membership fee" could not have put it better!! It is too difficult to purchase from them and you have to do so much work yourself. I have found MUCH better deals by surfing the internet. To piggy back on everyone else...RUN LIKE HELL!!

    Bookmark   June 21, 2008 at 2:18PM
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Although I like Costco and think their prices are good, service good etc, I am generally otherwise wary of 'membership fees' and the fact they are not upfront about those exorbitant fees makes me even more wary. If the company goes broke, then that membership fee is gone. The high pressure you-must-sign-today thing is a red flag.

Under the current economy, there will be bargains to be had, but better you do your own legwork and get the bargains where they are.

Google et al are also your friend in these cases, try a google search on them or anyone you're considering doing business with, in the search window it's helpful to add "sucks" to whomever you're looking up, you'll certainly see the dirt if there is any. Of course, for the most part you'll only hear the bad stories.

    Bookmark   February 22, 2009 at 1:12AM
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Jean Bo

Do any search and see horror stories about this company it doesn't make sense to pay thousands of dollars and think your going to save. I have also heard of people ordering stuff receiving something different, then to find out the manufacture made a change and the customer had to pay the shipping fee's back and that price was over double what she paid to get it shipped to her. Take everyone's advice and RUN

    Bookmark   February 22, 2009 at 12:40PM
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Oh boy, I feel so foolish that we went ahead and signed up with DB. We are planning to do further renovation and our son is getting married and we fell into the ...SAVE BIG by buying directly from the manufacturer...pit. However, I have identified specific products that I want to order and would have significant savings IF and only IF the products come as ordered and promptly. The franchise here seems very well run and seems quite active. We did ask some other "owners" how their experience has been and there made positive noises....
I am going to be very very careful with my buying.

    Bookmark   February 22, 2009 at 9:45PM
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I do hear quite a few fairly "famous" radio personalities advertising for them and even stating that they are members. That still wouldn't convince me to join, but it does give them more credence, don't you think?

    Bookmark   February 22, 2009 at 11:44PM
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I'm sure their membership was comped. My sister looked into joining prior to a total home remodel and figured out based on their suggested savings and comparing it with typical local big-box deals, she would have had to spend a tremendous amount of money--several times more than she intended to spend--in order to recoup the membership fee, and besides, they didn't carry many of the brands she was interested in.

Instead of giving DB more credence, I think (for me, at least) it gives the radio personalities less credence as they're endorsing something that doesn't pass the smell test...

    Bookmark   February 23, 2009 at 5:16AM
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"I do hear quite a few fairly "famous" radio personalities advertising for them and even stating that they are members. That still wouldn't convince me to join, but it does give them more credence, don't you think?"

Only if you've recently been lobotimized.

    Bookmark   February 26, 2009 at 6:14PM
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I am not saying anything in particular about Direct Buy, but personalities/celebrities promoting a business do not confer credence in itself, although if people choose to see it that way, I suppose it does in some minds.

All having a celebrity up front means is you have the money to entice them to be a front person. They do it for a "consideration" ie a fee. They may or may not have been a member before, and their membership fee may have been waived as part or all of a consideration.

People should still do their due diligence. Personally with the economy as it is, who knows who will still be in business? If you want bargains, go to the source. There will be lots of selloffs and bargains to be had.

    Bookmark   February 26, 2009 at 7:15PM
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Tuba Paul and Pjb990,

Great points! The only reason I even paid attention to the commercials is because of the negative feedback I have read so often on this site. I know the point is to get customers to feel like DirectBuy was worth joining because "so and so" is a member, but I assumed they wouldn't endorse something they didn't feel was worthy.

Ron, I thought is was getting "liposuction!" Man, was I duped!

    Bookmark   February 27, 2009 at 11:37AM
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MUST READ NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hello, All!

I've been a member for two years now. I've only purchased a mattress, dining room table and chairs, 290 sq ft of hardwood flooring, and my Christmas shopping. I've saved just over $6000 on these purchases. I'm a more high end shopper (by "I'm" I mean my wife picks what she wants; I could probably do without) and the savings can't be denied on the items I just mentioned. I've found a couple items (electronics mostly) that are not much savings, but the folks at Johnson County, Kansas got me the additional savings somehow.

Bottom line is that you have to be smart using Direct Buy and it is unbelievable.

The worst thing you can do is to listen to someone who is not a member or the couple of members who don't spend enough or are too impatient to see a great investment.

Just one (originally sceptical but very converted) man's opinion!

    Bookmark   February 28, 2009 at 11:53AM
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"I've saved just over $6000 on these purchases."

How much did you spend to "save just over $6000"?
And is the savings off MSRP or 'street price'?

Every time I have pocked hard at the purported savings they have not been real.

At 10% 'discount' you would have had to spend $60,000
At 50% off still $12,000.

    Bookmark   February 28, 2009 at 2:25PM
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I note that our enthusiastic endorser joined us on the same day he posted.

Doesn't have as much credibility as someone who has been posting here for years. Doesn't prove he's a shill either, but it raises the possibility.

I'm skeptical of DB because I don't understand their business model. Costco has great prices because they move a massive amount of a very limited inventory-- only a couple laundry soaps instead of the dozens elsewhere. Walmart works because they have massive volume and space age inventory control-- no shelves of stuff gathering dust, no warehouses full of unsold product making its way to the stores at a snail's pace.

So how does DB make money? Not on volume, obviously. Which leads me to suspect that the astronomical membership fees are part of the story, and possibly high pressure sales tactics since you can't actually compare prices without physically surrendering yourself to the tender mercies of the salesman. Puts me in mind of the time share condo racket...

Mind, I only suspect this: not stating it as fact, can't be certain, never been there, dont sue me.

But a little transparency would allivate a lot of concerns: tell us how much the memberships are, publish the prices, let us decide for ourselves in the comfort of our homes, rather than in a face to face meeting on your turf.

    Bookmark   February 28, 2009 at 3:35PM
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I'm not a member, never will I ever be. I know there are PLENTY of run away stories on here, but I have to share mine anyway ;) If this didn't happen to me, I swear I wouldn't believe that people would be this rude!

We recently bought a house that we are furnishing and remodeling. I called DB to check it out, and although I knew it was a membership club, that wasn't off putting. When I was contacted about setting up the time for our presentation, I told the sales lady on the phone that I would either have to schedule something with only me or my husband present, or I would have to bring my child. We have a severely handicapped 5 year old who in addition to his numerous physical handicaps is also autistic and can't handle sitters very well. She told me that wouldn't be possible, which I understood and then I thanked her for her time and hung up.

In about an hour, she called again, this time asking if there was any way that I could have "family" come over and watch our son while we were at the presentation. I explained that all our family lives away and I just didn't think it would work. I thanked her again and hung up.

In LESS than an hour she called again, and by this time I was quite annoyed. This time she suggested that I see if my son's physician would CHECK HIM INTO THE HOSPITAL so I could come to the DB presentation. Well, that was just so ludacris that I actually laughed out loud, to which she responded "Well it seems to me that if your child is so sick you'd want to save all the money you can so you can afford to pay for him! You're obviously not that interested in his care."

Can I just say: Oh. My. God.

I gave her a few choice words, told her to take me OFF her call list and hung up. The next day, HER SUPERVISOR called and told me that if we didn't take advantage of this deal now, we could NEVER become members. I told him that sounded good to me...I didn't want to ever BE a member!

So...they left us alone for about three months, and now they've started calling again. Even after I relayed to the new people calling what has transpired, they still won't take us off their call list. My husband has taken to speaking Spanish to them when they

Anyway, a long story to say...Direct Buy stinks! LOL

    Bookmark   March 3, 2009 at 4:52PM
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MM now there's a story to warm the cockles of the heart. Where do I sign?

    Bookmark   March 4, 2009 at 3:49AM
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"I'm a more high end shopper "

That cracks me up. I've never heard anyone mention a high end brand name for the furniture they've purchased from Direct Buy. There's no way Baker, Hickory Chair, Century, and others of that caliber are letting that place sell their furniture.

High end my foot. Name some furniture brands.

    Bookmark   March 11, 2009 at 10:52PM
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I am an Interior Designer and have had the opportunity to meet many clients that have joined DB at the start of their 'major renovation'. They were all very optomistic and sure of their investment hoping to save *thousands* on appliances, cabinets & furniture. However, by the end of EVERY single client's project they were so ticked off with DB, not just because of "beyond poor" service, but they were upset their $3-$5K could have been used on real, tangible products. DB prices can be found ANYWHERE if a client is willing to do some legwork. DB also requires a client does ALL the planning & investigating. Their associates are not knowledgable in all products. If you are planning a kitchen, DO NOT go thru DB. You are required to plan & design something worth $20,000.00-$50,000.00, by yourself, with only 2 hours of 'design time' with the kitchen manufacturer. I have had 3 clients in one year, who's reno project cost them an extra 5 months of down time before they finally gave up & went with a local kitchen company. They ended up with a much superior product and it was designed & built professionally.

You DO NOT need to spend thousands of dollars to join a glorified shopping club. This is a blatant, fraudulent rip off. You are much better to spend that money getting professional advise from a designer, contractor, who will get you the same, or better, discounts and ensure your purchases are smart, cost effective & RETURNABLE!

    Bookmark   March 31, 2009 at 1:23PM
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I am doing a major remodel. Haven't lived in my house for two years and probably have another year to go....maybe more.....joined Direct Buy 1 1/2 years ago, they are a fierce PAIN, but if you have the time, patience and CAN save $$$.

Contractor's don't like the whole Direct Buy scenario...they want to purchase the stuff and add their take....also, it takes too long to receive your product...sometimes 2-3 you really have to plan ahead or be very patient realizing it's going to slow down your project.

If you have a contractor that will let you buy through Direct Buy and is taking 15 or 20% off of what you purchase at direct direct buy adds their depends on what you are purchasing (what discount you receive), I've found some things may not be worth it....I've made a deal with my contractor on this.

Direct Buy is not easy to deal with and generally speaking, the DB workers don't know anything about the products because they have ALOT of products and manufacturers...from low end to very high end. They tell you not to bug the manufacturer...right....I've called just about every manufacturer I've bought from. You do ALL the legwork and research. You search elsewhere for what you want, ask all the questions and then go to Direct Buy to purchase. Sometimes I feel bad because I know I'm not going to purchase from these stores with walls...but the savings has been worth it.
I bought Pella windows and saved a discount was less than contractor's pricing. I bought Greentree Exterior Walnut Doors and saved money. I bought 4 fireplaces from Napoleon, Lennox and Majestic and really saved! I'm buying my outdoor/interior lighting, kitchen/bath cabinets, plumbing supplies etc through direct buy. Appliances aren't worth buying there.

I could have bought my CertainTeed Cement siding through DB, but they were too much of a pain to deal with...

    Bookmark   March 31, 2009 at 1:47PM
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Ah, just read a few of these other postings as well....not only do Contractor's hate clients to use DB, but also Interior Designer's....they can't get their cut.

Untrue about kitchen design also...I've worked hours with a fabulous DB kitchen designer...and I worked with a couple of other kitchen designers previously and had a few quotes done..... so I feel that I know what I'm talking about there, however, I haven't ordered the kitchen cabinets yet, so the jury is out....

    Bookmark   March 31, 2009 at 3:42PM
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They sent me a tour pass and I felt suspicious when it was required that both husband and wife must go to the appointment together. Huh? What if I'm single? I just called and the sales rep kept cutting in and asking me to hold. Taking my business elsewhere.

    Bookmark   July 7, 2009 at 1:37PM
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I visited today DirectBuy in Orlando with my wife... It was so funny to really see face-to-face how these morons (Brian and Jake) were trying to rip me and my wife off. The minute I started to go "in depht" with questions about their DB membership levels, the brands/manufacturers available to members,and to inquire about the real prices of many things I had in mind and for which I had good information and made good research about, they closed their books and told us that apparently DB was not good for us. Brian & Jake, thanks for the favor of escorting us out of DB... I can use those $5,000.00 you wanted to get from me for a stupid membership in many other good stuff at great prices, specially now thanks to the how the U.S. economy is at the moment. Don't even visit may be a legal business, but definitely an un-ethical one. As many above already mentioned RUN LIKE HELL AWAY FROM THEM!!!

    Bookmark   July 25, 2009 at 6:14PM
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I haven't joined or considered joining DB. I got great prices on everything I bought for a kitchen remodel by using the Internet, waiting for sales at HD and Lowe's, and doing a lot of price comparison.
The thing that amazed me the most was how I could get major appliances at below retail prices, with no tax and FREE shipping to my door using the online appliance retailers like AJ Madison and USAppliance, even

It seems like DirectBuy is pushing a membership/snob appeal to people who have too much money. I'd rather pay high markup to a kitchen designer or contractor who works for me than join a membership buying club like DB. Just my opinion.

    Bookmark   August 1, 2009 at 11:28AM
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"no tax "

You're state does not have a 'use tax'?

Almost all of them do for items purchased out of state that have not already had a sales tax applied.

    Bookmark   August 1, 2009 at 5:10PM
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"I could have bought my CertainTeed Cement siding through DB, but they were too much of a pain to deal with..."

I have a friend who asked me to go with him to his DB open-house and I agreed. He had the foresight to call them and advise them that he was bringing me. I am married and we have twins that are a year old. They told him that I MIGHT be able to attend with him IF I called and asked 1st but no children were allowed. I could understand a policy of 1 child per adult PLEASE. But NO KIDS?! Screw them. I'll spend my $ someplace where my family isn't such a liability. He called me last night to tell me how it went and to offer me to buy into his membership. He had to buy it because if you leave, you can't return for "7 years". Wow. No pressure. When I asked how much it cost to join his words were, "Are you sitting down?" $6,000 for 2 years then the annual fees after that. He's going to cancel it within 3 days unless I want to split it with him. They are too much of a pain to use to purchase an item as large and as expensive as siding? And this from the only good review they got here? AND my family isn't welcome? No thanks.

    Bookmark   August 10, 2009 at 7:45AM
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I was willing to give DirectBuy a shot. I've read the reviews but figured everyone has some bad luck with things. We have two kids and my wife stays home with them when we can't get a babysitter. Interestingly enough, DirectBuy must be doing so well financially that they can afford to tell me that they are canceling my appointment because my wife cannot come to the showroom with me for the open house visit. First time in my life I've been turned away for such a dumb reason. It wouldn't be much trouble to reschedule and find a sitter for another time but won't even think about it because they were so incredibly rude and ridiculous. Stay away. Sure as heck I will.

    Bookmark   January 28, 2011 at 8:04PM
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DirectBuy must be doing so well financially that they can afford to tell me that they are canceling my appointment because my wife cannot come to the showroom with me for the open house visit.

Allen, DB is trying to avoid a couple playing "good cop/bad cop" -- they want you both there so you either agree or walk away, but they don't face the "gee, it sounds good, but I gotta ask my wife/husband" objection or stall.

The whole thing just reeks of hard sell. I need no part of it.

    Bookmark   January 28, 2011 at 10:27PM
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I wish I had read these comments befor I got sucked in to sign up.
After coming home I looked at everything carefully and decided to cancel. Naturally they had not provided me with cancellation slip. I had to drive 20 miles again to get , sign and personally hand it over.
I was told that I will get the money back within 10 days, Now it is almost a month and there is no sign of refund.

Customer service stinks, nobody is willing to talk, salespeople are busy selling and I am told that only bookkeeper can handle this so keep calling till we find her.
If I can not get a decent answer this week, I will be sure to pay another visit and let all 'prospective clients' know the truth about them. Next step will be going on facebook and BBB.

    Bookmark   February 17, 2011 at 10:02PM
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Did my homework before our appointment. Asked to see and was shown cabinet insert catalog. Joined that night, remodeled kitchen 7 months later, saved over $10,000 JUST on my cabinets. Savings does not include flooring, paint, quartz countertops, ALL new appliances (compared to retailer we have used for the past 20 years, saved $1200 just on appliances), cabinet hardware, light fixtures. YOU HAVE TO BE EDUCATED ON WHAT YOU ARE BUYING. Do your homwework. I have consistantly found a savings of 50% to 60% or more over any online or local retailer. Maybe some of the owners are unethical. The DB we work with have been fabulous. For example, whenever I had a question or concern about my cabinet planning or order, my "cabinet Guru" as I call him either called me with the answer or responded by email within 1 business day. When my cabinets were installed, there weree a few quality control issues. I called then emailed pictures of the issues to my "Guru" and within 1 week the cabinet manufacturer's customer service rep was at my house checking the problems and ALL of the issues were resolved within 2 weeks. I have had nothing but exceptional service from the North Seattle DB staff, from the owners to the warehouse workers. You have to read the catalogs and information on delivery times and charges and PLAN ACCORDINGLY. Overall we saved about $25,000 on our kitchen remodel. Now planning the master bath!

    Bookmark   February 18, 2011 at 1:36AM
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All anyone ever hears about Direct Buy is anecdotes of huge savings.

Neither the 'savers' nor direct buy ever documents for examination their 'great deals.'

The high pressure 'join now or forever be restricted' reeks so badly of huckster that I simply walked out (regretfully I could not get back my 1.5 hours of waster time).

If DB was such a great deal they would be freely and publicly documenting the great savings, and not demanding outrageous fees up front.

    Bookmark   February 18, 2011 at 10:21AM
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Hmm, Dubaday registered the same day as his post, above. I've never heard anything good about Direct Buy - my brother got caught in it, and ALL his comparison shopping showed that DB charges more and has less selection. My brother saved by NOT dealing with DB even though he'd paid the fee.

    Bookmark   February 19, 2011 at 12:25PM
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ottawavalleygardener, Dubaday is a she, and I posted the same day as I registered as I was looking for other information on here regarding an idea I have about my masterbath remodel and saw the derogatory comments about some peoples Direct Buy experience. As you can read from my earlier post, I have had nothing but good experiences with them. So you want some info on prices?? OK, the exact same drawer pulls and knobs I put in my kitchen were 50% less through DB as they were at Home Depot or Lowes. Yes, this included tax AND shipping. The flooring (materials AND contractor installed) again saved me 50% over my local flooring store. All I have to do is DO MY RESEARCH on what I want, prices and then go to DB, look up the item in the catalog and KNOW that even with the sales tax and shipping I will probably still save money. Maybe not every single time, but 90% I will. Say all you want, but I am very happy with DB and have told many prospective customers in the showroom this when I have been there looking up and ordering merchandise that very thing! If you are not afraid to do the research yourself and know what you are really getting, then don't go the Direct Buy route.

    Bookmark   February 19, 2011 at 3:39PM
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OK, I apologize for my mistake (we often get spammers in Gardenweb who register, then immediately promote a specific product or company).

However, my brother definitely found DB limiting in what they could sell him, and they were more expensive for all the products he wanted for his major renovation.

Can you provide some details about what you bought that saved you $?

    Bookmark   February 19, 2011 at 4:29PM
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I cannot give you specific dollar for dollar details as this would put my DB membership in jeopardy. What I can and will tell you is what I saved when you compare EXACTLY item for item. Here goes:

Solid wood Hickory Cabinets, includes "super Pantry" swing out storage unit in the tall floor cabinet, BOTTOM roller (not the crappy side mount ones that always break) base cabinet pull-out shelves, crown molding, end pieces. Saved $15,000 over the EXACT same thing retail through Lowes.

Appliances: All Kitchen Aid brushed stainless steel finish: Convection Microwave/convection oven, 5 burner cooktop with downdraft ventilation, dishwasher and side by side refrigerator. The exact same setup from a local vendor we have previously outfitted 2 kitchens and 2 laundry rooms through would have cost us an additional $2563. Plus we still qualified and received the Mfg's rebates which put an additional $500 in our pocket!

Quartz Countertops- saved $2500.

Flooring actually saved us $625. I think I overestimated the savings earlier, but these other numbers should prove my point.

We also saved $250 on lighting, several hundred on paint. From my notebook I used during the kitchen remodel project I found a list that I quoted from here and it shows a bit over $21,000 in savings over the exact same items at the best sale prices I could find retail. So was our iniitial $5,000 investement worth it??? You bet! My kitchen went from drab 1980's "euro" style to warm and comfy! I spend 80% of my time there on days off nd weekends and now I LOVE being in the kitchen. I could email you a few before and after shots if you are curious. Thanks.

    Bookmark   February 19, 2011 at 6:02PM
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"I cannot give you specific dollar for dollar details as this would put my DB membership in jeopardy."

This being a part of their grand 'marketing plan' to prevent actual comparisons.

    Bookmark   February 20, 2011 at 9:31AM
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I was a member back in the 70's when it was call UCC, United Consumers Club. I stuck it out for about 5 years, but I doubt if I ever made back my membership fee. If you shop around you can match those prices there. Though, I don't count since it was about 30 years ago. ;)

    Bookmark   February 20, 2011 at 9:54AM
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What I am saying, as I did several times already, is that if you KNOW you are going to be doing a specific project and want to see what kind of savings you are actually talking about then have some items you are going to be putting into your home priced out BEFORE you go to the showroom for your first visit. I did and when I asked to see what the difference was between the best price I could find locally AND on the internet for several items I was shown the catalogs and saw for myself what the savings would be (typically at least 40% even with shipping and taxes). If you are happy to spend hours and hours and gallons of gas to "find the best price" on something, I won't think less of you. I just feel that my time and gas are better spent driving to my showroom, going to the catalogs and selecting the items for my home and KNOWING I cannot match this savings elsewhere. I started at DB with a big project. I recouped my membership fee 4 TIMES OVER. I have the kitchen of my dreams and soon the master bathroom too. I cannot go into a Lowes, for example, and say "Hey, I can get this for 50% less than your price because I am a Direct Buy member. So what can you do for me?". That is what they do not want you to do. It doesn't take long when you are pricing things out to see that yea, I might be able to get Hickory cabinets cheaper, BUT are they solid wood plywood boxes, soft close, undermount rollers and with a super-pantry swing-out shelf unit? And what if there is a defect in a cabinet? Will the big box store come out and replace your cabinet part free?? Probably not. My quartz countertops are 1 1/4 inch thick slab. Because of DB I was able to get quartz and not have to "settle" for thinner stone or worse yet, stone-looking laminate. To join or not is a persons choice. Again, one MUST EDUCATE THEMSELVES BEFORE GOING INTO THIER INFORMATIONAL MEETING SO THEY ARE PREPARED TO DETERMINE IF IT IS RIGHT FOR THEM OR NOT. I don't make snotty comments about the crappy service at Lowes or Home Depot, do I? I am at a point in my life where age and education mean something and if I choose to do something others disagree with, too bad.

    Bookmark   February 20, 2011 at 7:07PM
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DB does not carry a lot of higher end stuff.

The cap they pull about look and buy or forever be banned is a hard sell marketing gimmick to hide the fact they are NOT actually all that effective.

When I wasted most of Saturday morning listening to their spiel they could not believe I was already getting better prices than they could offer.

Shop around carefully and it is not all that hard to beat them, let alone with the trade discounts I can get.

The mere fact that they try to hide the prices says a lot about them.

Anyone providing as genuine deal would advertise to the hilt.

    Bookmark   February 20, 2011 at 7:46PM
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I shopped around for my new Quartz countertop and ended up dealing with Lowes... Dubaday, you must have a very big kitchen to save $2,500! My 36 square feet cost me just under $3,000 (+ taxes - and bear in mind that this is in Canada where we always pay more). This is for a name brand quartz (can't remember the name) that is 3cm throughout (same as yours) and included a nice sink and installation.

Can you at least give the price per square foot, installed, so we can compare?

    Bookmark   February 21, 2011 at 7:23AM
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Sorry Folks, I am dopne chasing my tail. I do not need to justify to anyone why my hubby and I chose to go the DB route. All I know is I am happy with their products, service and selections as well as the outside services I am able to use at a significant discount. I figured my saviongs info would quiet the yammering about rip offs and such but I was wrong. Oh to plan my master bath remodel. Have fun

    Bookmark   February 22, 2011 at 11:16PM
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"I figured my saviongs info would quiet the yammering about rip offs and such but I was wrong.

Without actual exact model numbers to compare it is just an anecdote with no real data to back it up.

Post model numbers and actual costs, including shipping and the DB fee to accept the delivery and you might have a case.

Without hard numbers it is all BS.

Glad you think you saved money, but you have yet to show anything.

    Bookmark   February 23, 2011 at 9:01AM
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I wish we would have known about this website before purchasing a $5,000.00 membership. Things to think about:
1. You pay for shipping and handling.
2. You must assemble everything
3. Takes a great deal of time, work, and energy to order
anything from Direct Buy.
4. Staff is not very helpful when you go into the stores
or at least the stores in Florida.
5. Always check with Direct Buy before ordering anything
because the vendors often do not post the correct size
an example: We ordered two $350.00 counter height bar
stools from AICO which stated 26" seat heighth and the
total heighth from bottom to top of back was 53". When
they arrived with the leather seat it was actually 32".
We are stuck with two very nice bar stools which cost
us around $750.00 total that we can't use now. On-line
AICO has the stool listed under 26" bar stools.
Because their description says 53" total heighth they
will not take the product back and we are out the money
and now have two bar stools that will need to be stored
or resold..... That was not our first experience.
We bought the membership to remodel our home. Roof,
guttering, and resurface and tile swimming pool. Not
one item from that remodel could be purchased at Direct
Buy. Guttering - no one to do the labor and others
were not familiar with product vendor. Roofing - same
situation. So, now pool well, every tile and product
we chose would either be discontinued, out of stock,
or would take eight to twelve weeks to deliver. That
made it hard to contract with a person and impossible
to get the pool ready by the time the season arrived.

I seriously do not think Direct Buy is in business to
help consumers. It seems to be a $5,000. fee for
a catalog on-line. Don't expect to receive any help,
return an item, or receive anything in less than two

To this date, a year after purchasing a $5,000.00
membership, we have yet to receive anything and are
still waiting for a positive experience.

Next, is kitchen and two bathroom remodels. We will
try once again and I will keep you posted.

In the meantime, if anyone knows a lawyer willing to
take on Class Action Suit against Direct Buy my wife
and I would be the first to sign up.

RUNNNNNNNNNN as fast as you can. Trust me they are
not going to give away a kitchen remodel, so don't
even darken their doors.

    Bookmark   February 23, 2011 at 4:19PM
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My brother now adds his own comments:

"I am glad you are passing on the word. It would be nice to limit the number of people who are sucked in by them. Their biggest thing is that they tell the truth (that they get discounted prices), but not all the truth (that you can't get many models or companies, that prices are based on one-off purchasing numbers or whatever, that results in their prices being higher, that there is an admin fee, shipping, and brokerage, and that they are shipped to their warehouse, etc)."

    Bookmark   February 23, 2011 at 7:02PM
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Is that what they charge these days? We joined in November of '05 planning to renovate, and then had a house fire December 3rd. I have no idea what we paid. It's all kind of a blur.

But between 27 Norcroft cabinets that averaged out to be $139 or so a cabinet, 2800 sq of flooring, Kohler sinks, toilets and faucets, Cifial faucets, all the tile for our MBR & full tiled MB & mud room, cork floring for the kitchen? Our matresses, pillows and beds?

We saved zillions over the retail costs. I'm grateful for the timing of our membership.

I can tell you that if you do your own due diligence on the products you're interested in, get the item numbers, ck their website (now that sucks) to make certain they carry the manufacturer? You're going to come out ahead. You can decide whether or not it's worth it to you to pay the handling fee.

The people in our location change more quickly than a hair salon. They seem to pay lint and often get people of that ilk. There are some good people, who actually know how to read & help answer questions, but not too often. But it's a franchise and the one variable cost is payroll. I expected to be on my own because I'm a control freak. This didn't bother me until someone hadn't been "trained" on how to use the system. Thank goodness ours has internet access there in the store.

We joined for the discounts on things and brands we wanted, and that's what we've used and received. Who cares about anything else?
And why?

If you don't like what's on TV change the channel.
No one forces anyone to join anything and if you're the one who didn't do your (again) due diligence?

    Bookmark   April 15, 2011 at 4:56PM
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Let me throw in my two cents - after a six-figure renovation, I guess I've earned the right to counter the arguments made by the "high-end" shopper who posted his $6000 DB savings on this forum.

1. I personally have broken-even, but not without inconvenience, stress and dissatisfaction. I wasn't able to find many things I needed to buy: for example, Pella windows were available only through an affiliated dealer, whose quotes came in 20% higher than Lowes for comparable items (yes, I did speak to a NYC-based Pella dealer, who confirmed that the Pella wooden sliders at Lowes came from the same Pella factory that he ordered from). They do not carry Anderson - the DB sales person lied about that when we joined.
2. The Boston South location is supposedly one of the better stores in the franchise, but I'd warn you against the vendors and contractors they recommend. Just fishy - we've had poor experiences (disastrous with the floor contractor, whom they defended vigorously. Just seem shady business somehow) and practically no recourse.
3. $5500 to join, 8% handling fees and 6-12 weeks of lead time; no return policy; you have to buy items unseen.

When people mention their savings, be careful about the reference price. Thousands of dollars of savings can be based on MSRP, which practically no one pays these days. If you're savvy, you'd shop online, visit Costco, buy through contractors / designers. You'd be better off and save yourself much hassle.

    Bookmark   April 19, 2011 at 11:05PM
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"We saved zillions over the retail costs."

You likely would have saved the same amount by shopping around without paying DB a penny.

    Bookmark   April 20, 2011 at 10:50AM
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This post deals with Direct Buy, but someone on this page mentioned ordering cabinets & cash back rewards from ...I went to the website to check it out, but instead of getting to a company that sells cabinets it is advertising a casino & bingo with a 40% referral bonus ...I thought the subject was supposed to be feedback about Direct Buy & their underhanded methods, not someone advertising a casino/bingo ...
Getting back to Direct Buy, I had a reservation but something did not ring true when they would not tell me how much is membership, nor tell me a price range of a Queen Sized Bed that I wanted nor if they deliver so I checked things out & read some horror stories & have cancelled my reservation with them ...

    Bookmark   May 7, 2011 at 12:16AM
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So, I will tell you all anything you want to know. Give me an item and I will tell you exactly any cost online that DB is offering it for.

I was interested in purchasing a washing machine and priced it

5.0 Cu. Ft. Maxima� Front-Load Washer
Model: MHW6000X

I was able to find it online w/ free shipping for under $800 through several vendors.

DB is offering it at

Subtotal $831.00
Shipping & Handling $24.93
Tax $59.92
Total $915.85
Pricing shown is the total delivered cost with all applicable shipping, handling, fees, and taxes calculated. If you have questions about any of the charges listed above, please contact your local club.

Hmmmm. Let me know if anyone else out there is wanting a true DB price.

    Bookmark   May 17, 2011 at 11:54PM
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"I was able to find it online w/ free shipping for under $800 through several vendors. "

Try getting off you chair and actually doing some shopping at some appliance dealer.

So much for 'great savings.'

What about removal and disposal of your old unit?



I can call my usual appliance dealer and have the thing delivered, hooked up and running in 24 hours (I use them for my rental properties also).

    Bookmark   May 18, 2011 at 12:36PM
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WOW. Were you trying to slam me?

I was trying to convey that DB was NOT a good deal. I was comparing apples to apples in that I could order a certain product through either DB or another online vendor.

DB does not offer installation/leveling/disposal. I am not trying to persuade anyone to buy an appliance online as opposed to buying locally. Just giving some honest answers to any curious crowds.

Maybe you should re-read my post.

    Bookmark   May 20, 2011 at 9:55AM
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The one thing that jumped at me was that this tread of comments goes back 5 years in time and pretty much all postings sound the same. It sucks. would not 5 years of bad reviews compell to anyone that maybe this DB deal is not such a good idea??

See, after they warned me I could not bring my son with me, I was upset and offended. I looked up some reviews and Voila... The scam is evident. If you need to spend 4,800 dollars to learn from experience rather than from advice, be my guest. I am walking away. Besides, these days everything is on sale everywhere. We just ordered Stainless Steel Samsung Appliances for our new house and spent 6k for washer, dryer, pedestals, stove, side-by-side door refrigerator, microwave and dishwasher from our local Sears... delivered in 72 hours, installed, and with a 5 yr warranty. Their original prices where over 9k. All we had to do was show the guy lower prices for the same items from lowe's and some other internet dealers and they honored them. Some research and the whole thing became a one stop deal. Not only that but the dryer had some minor deffects my wife did not like and they replaced for a new one, within a week, no questions asked and for free... I have yet to see any experiences like that posted here from the "high end buyers" that shop at direct buy... 5k just to limit your choices, stress about Customer Service and logistics, and make ur life miserable?? No thanks, Not for me...

    Bookmark   May 20, 2011 at 11:54PM
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"Some research and the whole thing became a one stop deal."

When you make a large purchade over multiple manufacturers many appliance sotres can get very good deals.

While they may not be allowed to lower prices on some brands (a condition of being a dealer and getting access) they can deal on other parts of their line.

I have gotten some items for the dealers cost (And even slightly lower) with a large order (over $10,000 with a couple high end items that could not be discounted).

The dealer still made money on the overall price of everything, did not violate their sales agreement, and I got a couple things for VERY good prices.

    Bookmark   May 21, 2011 at 10:31AM
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My husband and I joined last year because we did do the research regarding costs for the various home projects we were considering. The upfront fee for DB is kind of steep, however, the savings are very, very significant if you have remodeling projects or large purchases (furniture, pool tables,high end appliances, etc. -- not toasters and TVs). We broke even (for the membership fee) and saved a lot on the granite counters, cabinets and under-counter LED lighting in our first project and have saved money on several other purchases. Here's the deal: it's a wholesale club where you have to place orders and wait for your products to be delivered -- nothing is off-the-shelf, so if you want instant gratification and limited choice -- go to Home Depot or another big box discount store. I love HD but I know I know their products range in quality and service can be hard to come by at times. At DB just like retail stores -- you can pay for shipping or pick up your items at DB. The people at our local DB Denver franchise are really nice and very helpful -- however, you as the buyer do the research on the products as the DB folks are agnostic about what products you should or should not select. That said, the vendors they use for installation are topnotch and DB has a huge selection of really fine quality products -- don't expect to find the super cheap stuff you might at a big box store. Discounts vary depending on which vendor product you select based on the discount DB has been able to negotiate and this changes over time with volume purchases by members. This is a perfect solution for those who can't afford to or don't want to just use a turnkey remodeling contractor for your home or if you own rental property. I do think you have to be selective about which DB franchise you frequent as experiences can vary but our local DB has been in business for more than 25 years. The high pressure sales approach at the outset can be throttled back if you just stand your ground and tell them to give you the bottom line. They do let you tour the showroom so you get a sense of what's available. Make your own decision about whether you can afford the membership fee based on the scope of projects or purchases you have in mind.

    Bookmark   June 1, 2011 at 4:14PM
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"the savings are very, very significant "

No better than careful shopping around for the most part.

    Bookmark   June 2, 2011 at 10:40AM
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"I figured my saviongs info would quiet the yammering about rip offs and such but " [sic]

They might have - but you didn't provide anything CONCRETE or MEASURABLE or VERIFIABLE ! You simple yammer on (as you put it) about how much you saved and when pressed played the oh I'm scared to lose my membership card like the DB gestapo is monitoring this forum looking for rule breakers. You can't or won't provide verifiable #'s on stuff to dispell the naysayers. This is classic deflection technique. If I (really) have the best product or lowest price I'd not be afraid to compare it to anyone else's. If I'm stuck in the middle, I then have to employ sales, advertising and branding techniques to PERSUADE people to part with their cash for my product and/or service. More often than not, sales weasels squirm and bristle when you try and engage them in a discussion on the merits or price of their product/service when theirs doesn't quite cut the mustard on it's own merits.

"The people in our location change more quickly than a hair salon"

That's a sign of a well run business for sure! For those who can't recognize a joke when they read it, that was one!

Direct Buy - you do your employers or client a great job- carefully crafted responses AND a business solicitation wrapped up in it - slick. !.

Keep in mind that you are violating the forum terms of service and need to stop linking commercial sites and services in your posts. Pay the advertising fees to GW!

2. You did nothing to help or to explain why "We've noticed a lot of you have had some very opposing experiences " Is that because those people are actually correct and you guys actually do run a high pressure sales outfit - like health/fitness clubs or timeshare firms??? "How'd you like to drive a Cadillac? " for you movie buffs

3. "However, because all of our brands also still work with retail stores, we have maintained business with them on the grounds that we keep their prices confidential, and ask that our members do the same. " This is pretty much BS- You get the same price as pretty much everyone else because you cannot guarantee manuf. huge sales numbers like Wal_Mart, Home Depot and Lowes can and do.

4. "Also, many people don't expect to see the shipping, handling, ordering and other miscilaneous fees on pricetags at a retail store. Of course not. If you could see what the actual price of the item was, would you actually buy it? " Can you hear yourself on this one? This is EXACTLY WHY YOU WON"T publish your prices and why you backload and cloud the transaction - so people feel they are getting special prices but still have to pay what it costs for you to sell xyz widget. You guys are no better than many car dealers and their complicated order sheets. Wanna play four square ?

5. "that are put in place to protect and ensure the quality of your order" can you explain EXACTLY how you guys are accomplishing this? Can you tell me how you are different or better in this than say AJ Madison for items you both carry?

Thought not !

6."They do not carry Anderson - the DB sales person lied"

Care to comment on this practice? This is not the first time this charge has been leveled here, and it is a classic desperation move by inexperienced, and unscrupulous sales weasels. Who are selling a MEMBERSHIP right, not windows or tile or blenders?

7. How is you no return policy better than Lowes or Home Depot's Do everyone a favor and don't even try to answer that!

I think shelia is probably a DB troll -

    Bookmark   June 24, 2011 at 6:11PM
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DB sounds like the $cientology of home improvement.
I think ALL of the positive responses to DB are trolls.
Why would you search for DB unless you wanted to see if they were really a good deal?
If you were a member and happy with them you wouldn't be doing a search for them.
Just my 2 cents.

    Bookmark   July 19, 2011 at 7:17PM
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WOW! Thanks so much for the heads up. My husband and I are getting ready to buy a foreclosure and thought this would help us save on the remodeling. However, we don't have extra money to waste and we definitely do not have $5K to give to a company that won't end up helping us anyway. We live over an hr from our local DB store so if they are not willing to ship to us that alone will cost a fortune! I'm so glad I checked this website...I just hope I won't get hounded on the phone like some of you have stated.

    Bookmark   July 20, 2011 at 8:09AM
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I knew I would be making some large purchases and attended the open house. The presentation was condescending, but I didn't mind if I could save money.

I was told all of the same things other posts have said about the requirement that I decide that day and I was told they didn't have furnaces, water heaters and other items I needed to buy. I asked for the GE appliance book to check prices and I was told it was in use but they could check prices on any item for me in the computer. I had two model numbers and neither one came up so we decided to check for other models on the Lowe's, and Home Depot web sites. They were unable to find ANY of those model numbers either, although similar sized models were available through DB at roughly the same price as the price at the big box vendors.

The discount on paint prices was not as good as the discount I already receive on the same brand of paint. I receive that discount because I have a couple of rental properties and qualify for a discount.

Bottom line: If something is a good deal, it will be a good deal tomorrow. The company's reluctance to let me decide says everything about how they value their product. High pressure tactics are a huge red flag and I'm glad I did my homework and saved 5K.

Finding this link justifies my decision. Thanks

    Bookmark   July 23, 2011 at 1:38PM
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Direct buy is a total rip off. Don't bother with this place. Stay away!

    Bookmark   August 27, 2011 at 10:49PM
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I'm glad that I found and read this thread. I'm suppose to go to a local DB club this Friday to look into their free 30 day pass. I will be skipping that presentation/pass due to reading this thread.

    Bookmark   October 5, 2011 at 4:24PM
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we looked at DirectBuy and decided to go with a company called Team National. The prices were much better with no hassles and it was considerably less to join. Plus i can shop at Home Depot, Walmart, Sears and other great stores and get a check back for rebates...really cool. I can save a ton of money and make money...its a win-win... I can send you a link if you are interested in comparing... God bless!

    Bookmark   October 15, 2011 at 2:10PM
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can you buy SPAM through them?

    Bookmark   October 19, 2011 at 12:23AM
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I am a member for 12 years.In the beginning they were Great
They tell you a lot of things that they dont live up to.
First they told me it is a one time membership fee,w an annual fee.Now they tell me they want another 6,000 renewal fee.Thats 800 a year to belong.Plus the 8 percent,Plus the freight,plus sales tax.Once they get your money it is impossible to get any help on purchases.My local club closed because of terrible service,now if I wanted to stay w them I would have to drive an hour just to get to their club.And give them another 6 Grand
They're prices are ok NO guarantees.
My opinion is STAY AWAY

    Bookmark   January 21, 2012 at 11:30PM
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I am ashamed to say I got suckered in but I did. This place is a rip off. I am stuck for 24 months of payments and not one thing I can buy. Things that were represented were not the truth. I thought, after I realized it was not a good deal, that I would buy and sell on e-bay to pay off the contract. Only problem is that everything I could find at Direct Buy to sell on e-bay, I found I could buy it cheaper on e-bay. DO NOT SIGN UP WITH THIS OUTFIT!!!

    Bookmark   June 13, 2013 at 10:25PM
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So, I have read several of the posts and for some unknown reason felt compelled to leave my 5c worth of information.
My wife and I joined direct buy in 2005, and we paid about $3000 for our membership. At first, I was afraid we had made a huge mistake, because the savings with our small purchases were not making up for the membership costs. $100 back then was a lot of money for us; $3000 was a fortune!
In 2006, we bought a Condo and we re-did one of the bathrooms. Travertine and glass tile, granite countertop, 2 sinks (Kohler), 2 faucets (danze), 2 shower heads and 2 body sprays (Kohler), shower valves and diverters (Danze). I shopped online and found that prices for fixtures were about 40% cheaper at DB, and for granite countertops about 20% cheaper than local quotes. I figured we recouped about $1500 to $2000 that first project. Nevertheless, back then, I often would become frustrated because I would find products which were cheaper or really close to the prices at direct buy elsewhere.

After the initial 3 years, we began paying $150 per year to keep our membership. We made several small purchases, which did not amount to a whole lot of savings.

Things really changed in August 2011 when we bought a large foreclosed house, a total gut job. This is our dream home. Our new place has about 10K square feet, 5baths, 2 powder rooms, a sauna with a shower. We purchased through direct buy:
- all plumbing fixtures (kohler, hansgrohe)
- tile / marble (emser)
- hardwood floors (indusparquet and homerwood - $7.80 for solid walnut floors vs $16 per sqf locally)
- heated floors / heated towel bars (warmly yours / Amba
- kitchen cabinets (Omega solid walnut)
- vanities, laundry room cabinets (Brookwood)
- bar cabinets (Ultracraft)
- Fireplaces (Regency)
- Sauna (Amerec)
- Steam generator (Kohler)
- appliances for a second kitchen and bar (kitchen aid, marvel, Perlick kegarator, summit)
- all light fixtures, including trims for recessed lights, LED strips, exterior lights (eurofase, Eglo)
Direct buy does not offer Thermador, which we bought for our kitchen from Nebraska Furniture Mart.

Regarding costs? Our kitchen cabinets were 22K for solid walnut cabinets. 20K local quote for veneer doors; 23K for solid cherry local
We used Kingston Peninsula 16x32 for 3.50 per sqf, vs $11.40 per sqf at wayfair / walmart, but I think you can find it for around $8 per sqf. Assuming $4 difference, in 5K sqf we saved about 20 grand.

Now, let's say you shop online or somewhere else and you find a product cheaper than DB's price. It actually happened to me. I was looking at the Hansgrohe raindance imperial 600 ( retail $4500, cheapest online $2700). I actually found one at plumber surplus for $1600. I requested a price check at direct buy (sent internet link, showing lower price and item in stock, available for purchased). Direct buy lowered the price to $1150 (all fees included).

Is direct buy perfect? Not by a long stretch.
As other members pointed out, there is little support in terms of selecting or getting info about products. You have to do the leg work yourself, research products online, etcâ¦
Not all manufacturers ship to home, but nowadays a large number of them do.
Also, as pointed out earlier, items are not available off the shelf. This is a problem if you need something right away. Our washer broke, and we bought a new one from Lowesâ¦
All and all, I think direct buy is a really good deal if you have a large project (even a total kitchen redo). It is a bad deal if you require a lot of assistance, are not willing to do the research on products yourself, cannot wait 1 month or more for shipment, and if you are not planning to buy a lot in the near future.
I hope my experience helps...

    Bookmark   September 22, 2013 at 8:15PM
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I joined DirectBuy in 2013. I read up on it, talked to a friend who has a membership and basically did my research before I agreed to join. The day of my appointment, I brought information for a few items that I wanted to purchase with me to research. In most cases, I was able to locate the item at a discounted price in the DirectBuy books at that time.

When I sat down with the DirectBuy representative, I told him what I was willing to pay for my 3-year membership and that is what I paid. I ended up paying about $3000 for my membership and since that time I have made my membership fee back (and then some) in discounts.

To be frank, if you are a directbuy member and you find a better price for an item and you don't contact DirectBuy and let them know, you are missing out. They will match the price and mark down at least another 10%.

Not everything DirectBuy sells is the same model or quality as those offered in appliance stores like Best Buy, Home Depot, etc. If you are looking for base model anything, then DirectBuy is probably not a good option for you. If you are not willing to go pick up the items you purchase, DirectBuy is probably not for you either.

If you are planning on remodeling an area of your home, then DirectBuy may be a good option for you. It was a good option for me, but primarily for remodel projects.

DirectBuy will not share membership pricing or DirectBuy pricing for merchandise unless you are a member. If you have a couple hours and you are interested in DirectBuy, just take the time to go listen... You can always say no and walk away, but like I said before, it is worth it for big projects :)

    Bookmark   September 26, 2014 at 6:53PM
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