Communicating Error.

john_nyJune 7, 2011

I tried to scan a picture, and got a message that there was an error in communicating with the scanning device, and that I should make sure that it is connected properly and try again. The power is on, because the little light on the cover is on. I checked both ends of the USB cable, and they appear to be firmly attached, but I still get the warning. I even tried restarting the computer. Can anyone help me? Thanks.

HP Scanjet 4890 Windows XP

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mike_kaiser_gw

Unplug the USB cable from the scanner/printer. Reboot your computer. Plug the USB cable back in. Windows should recognize the device.

If that doesn't work, download the latest/greater drivers from HP and install them.

    Bookmark   June 13, 2011 at 8:54AM
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john_ny

Thanks for your reply. I had asked this question on the Computer Help Forum, also. I had already triede uninstalling and reinstalling (via the disc that came with it). That didn't work. I guess I'll try to download the drivers.

    Bookmark   June 17, 2011 at 8:46AM
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