sick! stainless steel cleaner help!

plumberryApril 19, 2014

after cleaning one time around myself, I hired a woman to clean my house after construction (mainly dust) and she used flitz stainless steel cleaner on my new never been used appliances. When I went to the house this morning (2 days later) everything that had been cleaned with this product had red rust type stains all over. I don't know what happened ? some of it came off with a wet cloth but it also left like a poc mark look on some areas. Has anyone ever heard of this?
to top it off, I scrubbed lightly with a green scrubbie sponge and ruined the stainless polished finish on the microwave. i'm distraught is there any way to remove the scratches polished finish. any help is appreciated.
thanks

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kirkhall

First, get rid of all of your green scrubbie sponges so you are never tempted to take them to your appliances again. The blue scrubbie sponges are safe, but not the green ones.

Try a little paste of baking soda and water on your stainless, in an inconspicuous spot, and test that out to see if it will remove the rust spots. I am not sure what to recommend to fix the lack of shine issue.

    Bookmark   April 19, 2014 at 11:15PM
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jerzeegirl

It's weird that a stainless steel cleaner would damage stainless steel like that, unless it was applied incorrectly.

I would try Bar Keepers Friend which is good for cleaning stainless. After that I would use some Sheila Shines to add a protective layer.

How deep are the scratches on the microwave? You might be able to use a magic eraser to lessen the scratches (rubbing in the direction of the grain).

There are different kinds of stainless and I think it would depend on the kind you have. .

    Bookmark   April 19, 2014 at 11:45PM
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xc60

My friend had a cleaning lady who badly scratched one of her appliances while cleaning, the cleaning company had to replace it, it was also a very expensive high end range. You should call the cleaning company before any further damage is done, I really wish you would of done it first before trying to fix so they can't claim you damaged them. Hopefully at this point it turns out to be an easy fix. Hugs.

    Bookmark   April 20, 2014 at 12:39AM
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xc60

Ok, I re-read your post. You only used a damp cloth on the rest of the appliances, they cannot say you damaged those.

    Bookmark   April 20, 2014 at 12:41AM
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mboston_gw

In the last couple of years we have bought stainless steel appliances. When we had to go through the process of replacing each part of ice maker, then finally the left door, the repair guy was concerned that the new door would not match, ie the grain might be different, less shiny, etc. I asked why if we were getting the door for the same model. He said, they are now using such thin layers of stainless steel that it can easily be removed from whatever is under it. I know you would think it is solid SS and maybe it is, but he said never use any cleaners on your appliances, even those made for SS surfaces. He said to only use water with a tiny bit of Dawn detergent in it. Wipe with the grain and then use a micro fiber cloth to dry. Even when I do just that, I get a metallic smell which makes me think he is right about the metal being so thin.

He says he has seen numerous appliances with rust spots due to the use of cleansers, esp in the last couple of years. Older models did not have this problem.

    Bookmark   April 20, 2014 at 6:56AM
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rococogurl

So sorry to hear this story. Very distressing.

I have stainless counters and appliances. Also have Flitz, which we use for cleaning the nickel faucets. Sometimes appliances have a coating or the stainless has something else mixed in. Flitz is way too expensive to use for cleaning stainless. Method stainless wipes or their spray (Lowe's & some grocery stores) do a fine job and then I wipe down with a microfiber cloth. But you can use hot water and a microfiber or soapy water as someone else said.

NO abrasives on stainless. No scrubbies green or blue. No Barkeepers, which is great for cleaning stainless sinks but appliances can be more delicate (not all are but some are).

I'd call the company/companies and ask them if there is coating on the appliances and which cleaning product they recommend to restore the finish.

    Bookmark   April 20, 2014 at 7:44AM
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gr8daygw

First thing to do is order some Sheila Shine. It is the only thing that took off a stripe of something etched into my stainless fridge. ... It will help you! It's available on Amazon, be sure to get the spray and be sure to use a microfiber cloth to wipe off. I spray on wipe off even though I am pretty sure it says to put it on the cloth, I do spray it on. It makes SS look so pretty and new. Don't do anything more until you get this. You could do even more damage! It's going to be ok : ))

    Bookmark   April 20, 2014 at 7:54AM
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Trebruchet

plumberry:

I posted here recently about how I was able to remove scratches from a stainless steel cooktop, including pictures, but I can't seem to find a link.

    Bookmark   April 20, 2014 at 8:45AM
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themaid

ohhh, that's terrible. I use Norwex cleaning paste on a damp micro fiber cloth. Good luck

    Bookmark   April 20, 2014 at 9:11AM
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jellytoast

I agree with rococogirl when it comes to cleaning stainless ... I stay away from anything that has an abrasive in it. If I'm not POSITIVE the cleaner won't scratch, I don't use it. I have two "stainless" appliances in my kitchen that are unlike any stainless I have ever seen.

I've seen quite a few posts here about cleaning service people damaging things with their cleaners. I guess the lesson for the rest of us is to provide the service with the cleaners you want them to use.

    Bookmark   April 20, 2014 at 9:15AM
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plumberry

thank you all for your replies. They help a lot.
You'll be surprised to hear that the person who sold us the appliances told me that Flitz was her favorite stainless product, which is why I bought it. Also, the cleaning crew brought me a whole supply of yellow/green scrubbie sponges. Lastly, yesterday morning I woke up thinking I need to make a plan for what products to use where and then a few hours later in a moment of panic....I made that horrible mistake. I wrote to Flitz to see what they have to say as well. I have also since found out that the instructions for using Flitz are not like the average stainless cleaner. Needless to say, I will be more careful.

    Bookmark   April 20, 2014 at 9:32AM
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jellytoast

IMO, I think the most important point to be made here is, as mboston points out, all stainless is not created equal. Even though KA customer service told me that my refrigerator does not have a coating on it, they are misinformed. The finish will scratch exactly like an automotive paint finish. And if you look very closely, you can see that it does have some sort of clear coat which can also be felt. Same with my dishwasher. Both are called "stainless steel" by Kitchenaid. Interestingly, they recommend one cleaner only, and it is a non-abrasive polish. I have found that fairly often, the people working in customer service really don't know all that much about the products they are selling. If you really want to be sure about the appropriateness of a product, test it yourself on an inconspicuous area. What works for one person on THEIR stainless may damage YOUR stainless.

    Bookmark   April 20, 2014 at 11:37AM
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dbfirewife

Thanks to someone who posted the only way they clean their stainless steel appliances on this forum is by wiping with a microfiber cloth wet and wrung out with hot water, then go behind with a dry microfiber cloth and dry. This is the only method I use and it works just great. The delivery guys did tell me to never ever use windex or any cleaner with ammonia in it because it would leave a purplish color on the stainless and it would never come out... just fyi.

    Bookmark   April 20, 2014 at 12:30PM
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chisue

plumberry -- Take this up with the cleaning service. They damaged your appliances. If they can't un-do the damage...they owe you. They have insurance for this kind of thing. Don't wait.

    Bookmark   April 20, 2014 at 12:52PM
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rococogurl

The thing is with stainless appliances is that some are are actual stainless and some are stainless finish. It's just like faucets.

The good news is that the electroplating process is excellent and durable but the finishes often are coatings -- not integral. A very fine coating but -- as jellytoast observed -- it's like automotive paint in a way.

But that's not true for all appliances. Some are actually sheet stainless. So there's no one-for-all solution.

Flitz is an excellent polish for removing tarnish but there's no reason to use that on stainless and certainly not on appliances.

    Bookmark   April 20, 2014 at 1:04PM
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snookums2

This is just crazy! How about the woman here with the sandpaper method. She uses it on her range too. Wonder how old that clip is. How in the world do you get baked on stuff off of a cooktop like this? Micro & water doesn't sound plausible.

It's so easy to try to fix something in a panic! Don't beat yourself up. I'd be calling Flitz if this is made for SS. Check cleaning instructions from the manufacturer too. What brand model is this?

So sorry. Hope it can be corrected soon. Terribly distressing.

    Bookmark   April 20, 2014 at 3:52PM
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jellytoast

rococogurl, that explains it!! When my fridge was scratched, the "stainless" came completely off and it was black underneath! I think it is criminal that Kitchenaid calls this "stainless steel."

    Bookmark   April 20, 2014 at 4:46PM
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jerzeegirl

Thanks to someone who posted the only way they clean their stainless steel appliances on this forum is by wiping with a microfiber cloth wet and wrung out with hot water, then go behind with a dry microfiber cloth and dry.

If only that would work for me. My DH's handprints are impervious to that technique. The only thing I find that cleans my stainless is Sheila Shine which smells like WD-40!

    Bookmark   April 20, 2014 at 5:05PM
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scpalmetto

I successfully used WD-40 on my Samsung fridge, the stainless had a good heavy feel and it cleaned easily. Now I have a brand new Electrolux and it feels like it is made of aluminum foil. Not only is it difficult to get finger prints off it but I am also afraid it might dent easily.

    Bookmark   April 20, 2014 at 5:36PM
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sunsoleil

I would contact the appliance store. You would never have purchased that product without their recommendation. They must have a service provider that takes care of minor scratches incurred on occasional deliveries. I wouldn't try anything for fear of making matters worse.

    Bookmark   April 20, 2014 at 5:58PM
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snookums2

I would contact the appliance store too if they recommended the Flitz cleaner. I don't think the cleaning person is at fault if they used a product made for SS. I mean really. It sounds like you even supplied it to them. It's hard to imagine you can't use cleaning products on these things. Windex is too harsh now? Something is very wrong with this picture.

    Bookmark   April 20, 2014 at 8:38PM
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gr8daygw

Sheila Shine is the only thing that works for me. I have a KA FD fridge that I had tried everything before and nothing ever worked. I am so thankful to the poster here on GW who recommended it. Life changing...

    Bookmark   April 20, 2014 at 8:58PM
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snookums2

"Life changing..."

Lol, sounds so funny. First world problems. Time for some news.

    Bookmark   April 20, 2014 at 9:07PM
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weedmeister

If it rusted, its really cheap stainless.

    Bookmark   April 21, 2014 at 12:38AM
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snookums2

And if they're that cheap, take it up with the store to send them back where they came from.

    Bookmark   April 21, 2014 at 5:42AM
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Elraes Miller

Scratches on your MW can be shined back with wet/dry sandpaper. The finest possible, you wet it and rub gently. It will not scratch and is used by auto paint guys to bring out the final sheen. I use it on my sink without any change in stainless finish.

Do you know if your cleaner actually used the product or did she say she did and perhaps something else was done? I can't imagine having this happen and would pursue her a bit more as to what was done. This sounds like something very harsh was used, never heard of stainless rusting....good or best of the best.

    Bookmark   April 21, 2014 at 8:37AM
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Trebruchet

"plumberry -- Take this up with the cleaning service. They damaged your appliances. If they can't un-do the damage...they owe you. They have insurance for this kind of thing. Don't wait."

This is excellent advice. I was paid by a cleaning company for the damage their employees did when I refinished the stainless steel cooktop.

    Bookmark   April 21, 2014 at 9:38AM
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jellytoast

If the cleaning service uses the products that you provide to them, how is it their fault if the product damages the finish? Maybe I misunderstood the OP, but I thought she said she purchased the product because it was recommended to her by the salesperson at the appliance dealer ... ?

    Bookmark   April 21, 2014 at 9:45AM
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gr8daygw

snookums2, just trying to help someone. My exaggerated comment only referred to cleaning the kitchen.

    Bookmark   April 21, 2014 at 10:38AM
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snookums2

Gr8day, I just commented because it made me lol. I can totally understand it making life so much easier. Don't like smudges either. It just sounds so funny!

    Bookmark   April 21, 2014 at 11:40PM
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snookums2

Try the product on an inconspicuous area to see if it does that for you. I can't see how it is their fault if the product is made for cleaning stainless. That's not negligence or carelessness.

    Bookmark   April 21, 2014 at 11:46PM
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a2gemini

If you paid with a CC, you might have some recourse on getting them replaced.

    Bookmark   April 22, 2014 at 6:56AM
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sjhockeyfan325

By whom?

    Bookmark   April 22, 2014 at 11:36AM
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threegraces

I don't see how this is the cleaning lady's fault. I would call the appliance store first.

    Bookmark   April 22, 2014 at 12:24PM
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chisue

I'm so happy to have read this thread, reminding me not to fall for 'fashion' over function. Life's too short to spend any of it polishing fingerprints off the exteriors of kitchen appliances.

    Bookmark   April 22, 2014 at 12:52PM
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CEFreeman

Hey, be careful with any sanding of stainless. Sure, you can get 300 grit (I have some) and it's so fine you almost don't feel any resistance. BUT if you sand one area, you'll need to sand the whole thing or you'll just have a dull spot instead of a scratch.

In restaurants, we used to just use club soda and a rag. The only things club soda actually DOES work on is red wine and stainless. No, not grease (water on grease?) not catsup, not hairballs.

I'd also talk to your vendor. It would have been my very first step.
Good luck!

    Bookmark   April 22, 2014 at 1:38PM
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hsw_sc

Talk to the cleaning company!

You can try Wenol, gloved hands (Wenol will turn your hands black), a microfiber cloth, and patience. Wenol is very gentle while cleaning metals and also polishes. A little goes a LONG way! I buy mine at Williams-Sonoma stores, but you can find it in lots of different places.

Here is a link that might be useful: Wenol Metal Polish

    Bookmark   April 22, 2014 at 8:19PM
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rococogurl

Sorry to disagree with some of the posters here but it's a waste of money to use metal polish on a coated stainless finish. And again, I would never use an abrasive of any type.

Water or countertop cleaner or sudsy water do just fine.

Like them or not, stainless appliances aren't fashion. They are basic, they've been around for more than a decade now, and they aren't going anywhere because there's nothing to replace stainless.

It also does not rust if it's actually stainless. The issue is electroplated stainless coatings which -- as jellytoast rightly pointed out -- are like paint. Manufacturers went to those to give affordable appliances the same look as the high-end market. Nothing wrong with that but it's important to understand what you're buying and I wouldn't rely on any appliance store for accurate info. If there's a question, check with the manufacturer.

But it's one big factor in the differences in cost between brands.

I don't see why any store would do anything caused by a cleaning issue on installed appliances. If the OP hasn't already, I would call the manufacturer and ask their customer care department if there's a remedy.

And again, I really feel for the OP as no one wants a brand new kitchen marked up.

This post was edited by rococogurl on Wed, Apr 23, 14 at 10:53

    Bookmark   April 23, 2014 at 8:46AM
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jellytoast

"The issue is electroplated stainless coatings which -- as jellytoast rightly pointed out -- are like paint. Manufacturers went to those to give affordable appliances the same look as the high-end market."

My fridge is a $3000+ ProLine Kitchenaid that is only one year old. Absolutely NONE of the above mentioned solutions would work to remove a scratch from it. Once there, it is there FOREVER. Trying to remove a scratch would only remove more of the finish.

" ... it's important to understand what you're buying and I wouldn't rely on any appliance store for accurate info. If there's a question, check with the manufacturer."

I did check with my manufacturer many times and they were no help whatsoever. No one in customer service could explain why my refrigerator's "stainless steel" was like a painted coating and there is no information on their website to indicate that it is anything other than genuine stainless steel.

This really blows my mind that we can't trust that we are buying stainless steel appliances when they are clearly marketed and labeled as such. My advice is to not assume that your appliance is actually genuine stainless steel just because it looks like stainless steel.

    Bookmark   April 23, 2014 at 11:47AM
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chisue

So...'real' SS doesn't collect fingerprints? It just seems ridiculously impractical, whether it's real SS or 'fake'.

Can anyone tell me the practical purpose served by having SS appliances? How about practical need for SS dishwasher or clothes washer tubs? Should we have SS *interiors* of all appliances?

I smell 'marketing'.

    Bookmark   April 23, 2014 at 12:11PM
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jellytoast

Personally, I like the look of stainless steel appliances. I don't have any children so fingerprints really aren't a problem for me. I agree that SS may not be right for everyone. I do like having a choice when it comes to an appliance finishes, but I don't like being fooled into buying one thing only to find out that it's something else altogether. Of course, once the other manufacturers discover that they can sell faux SS just as easily as real SS, they may all jump on board.

"Should we have SS *interiors* of all appliances?"

Interestingly, my Kitchenaid dishwasher also has a "fake" stainless steel interior!! It looks like stainless steel, but it is just stainless colored plastic.

"I smell 'marketing'"

I smell a rat.

    Bookmark   April 23, 2014 at 12:25PM
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snookums2

A couple clips from the pro-line ad. They certainly describe it as SS, not a surface finish.

"The robust handle design complements the stainless steel cabinet.ÃÂ "

Pro Line⢠Series

Towel bar handles complement a stainless steel exterior to create a bold, professional look."

    Bookmark   April 23, 2014 at 1:05PM
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jellytoast

Exactly, snookums! I have not been able to get them to confirm what it is exactly, but rococgurl's explanation seems to be the most likely and would explain why the SS was completely removed with the scratch. Maybe they can legally call it SS even if it is only a coating.

(Hey, btw, check your email!)

    Bookmark   April 23, 2014 at 1:18PM
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rococogurl

@chisue -- I have stainless appliances and stainless counters for 12 years now. The are not polished they are brushed. I don't find it either ridiculous or impractical. I find it easier than the white kitchen with butcher block counters I had years ago, easier than my gorgeous white marble counters in our former apartment, and way easier than those black glass appliances which were the worst IMO. It requires no maintenance except a wipe down with hot water and a dry microfiber cloth. It patinas but that's it. DD2 has a house built in 1960 with the original kitchen. The cabinets are falling apart but the stainless counters are fine. It's one thing to say it's not to your taste -- I can understand that even though I love the look.

I also favor stainless tubs in dishwashers because the plastic ones -- plastic is petroleum based -- can absorb both stains and odors. Stainless reacts to nothing and absorbs nothing. I wouldn't buy a dw or a washer/dryer for that matter that didn't have a stainless tubs. My 12 y.o. Miele DW looks like new inside and I don't ever worry about washing the unstable indigo slip covers from my sofa because there won't be any discoloration in the machine or anything left that can transfer to other colors.

There are all kinds of different grades of stainless. Perhaps someone here has the particulars on that -- I don't.

These days, sadly, marketing often passes for fact. It would be great to know which lines are made with sheet stainless and which have a coating. deeageaux is someone who might know the answer to that.

    Bookmark   April 23, 2014 at 5:30PM
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chisue

I am old enough to have gone through this SS "restaurant style kitchen" craze when it was in fashion before. I've ripped out a long SS counter and sinks from a 'top of the line' 1950's kitchen -- with all-metal St. Charles cabinets. SS reads 'gray' and institutional to me; quite logical...in an institution.

I've never had a problem with a washer or dishwasher interior being stained or passing along stains in the 50 years I've kept house.

I had a butcher block table once -- another fad. Marble doesn't seem suitable to me for a working kitchen -- outside of a section for baking. I recall a thread on these forums from a woman having to tear out her shower after her cleaner ruined it. IMO there's no place for high maintenance surfaces in a kitchen or bath -- but we don't have to go to the institutional extreme either.

Now we have this thread about SS...whether it really is SS or not. (I'd guess a lot is NOT, as SS is too expensive to sell at the only slightly higher markup we see for many moderate-end "SS" appliances.)

    Bookmark   April 23, 2014 at 6:29PM
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oldbat2be

plumberry - very sorry for what you are going through but have to say, this is a very interesting thread.

We have a custom SS surround (around our cooktop), which is I'm sure all SS. Also have plenty of SS on the CC cooktop and a SS Franke Peak sink. I'm fine with the scratches we have acquired since install but definitely up for restoring them if possible! I occasionally use BKF and have used steel wool but really, the scratches do not bother me.

Christine - when I told DH your suggestion, he gave me a look and said they use 1600 and 2200 at work (for polishing, v. high tech). He mentioned 'crocus cloth' which I think is 800 and available at Amazon, and which I'm going to order. (I thought 300 sounded great:))

I've just realized how hard it is to photograph SS with any lights on. There's lots of dust either on the surface or on my camera lens.

And hey look - there's A2Gemini's lovely bottle of red just waiting there for me....

    Bookmark   April 23, 2014 at 7:22PM
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plumberry

appliance store told me to call the mfr - I called mfr and they told me lots of water and drying with soft cloth.
I've tried that to no avail. they are also sending me a "polish" wish me luck - now i'm afraid to clean any appliance. and my fridge is huge. I don't know what to use on it anymore. i'm scared to death of all products - I would never think paper towels would be bad to use inside of a fridge but my fridge manual says no paper towels on interiors. i'm just at a loss on how I can keep my kitchen clean without destroying it first.

    Bookmark   May 3, 2014 at 10:46AM
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natebear zone 10B

Is it possible that the cleaning person had used that rag to clean something else prior to cleaning the appliances? Maybe a chemical reaction occured between different cleaning products on the same rag?

    Bookmark   May 3, 2014 at 11:17AM
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debrak2008

No paper towels on the inside of the fridge? What do they tell you to use?

    Bookmark   May 3, 2014 at 11:17AM
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jellytoast

plumberry, IMHO you have a right to expect that your appliances will be able to withstand a cleaning with a stainless steel cleaner recommended by the store that sold you the appliances. You may want to contact your CC company to see if they can assist you in a resolution. They will want you to try to work things out with the appliance store first, so maybe you can send them a letter stating what happened and telling them that you want it repaired or replaced.

    Bookmark   May 3, 2014 at 12:15PM
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rococogurl

Plumberry, do not worry about this. It will resolve itself. There are several different stainless steel "cleaners" on the market. Try the Method wipes from Lowe's or the grocery store.

But you didn't say which brand appliances you have. According to hollysprings on an Appliance Forum thread:

Posted by hollysprings (My Page) on
Fri, Apr 25, 14 at 20:48

"GE makes ''clean steel'' which is a lower grade of stainless with a clearcoaat. Whirlpool has ''silver mist'' which is a paint finish. LG has ''platinum'' which is a powder coat. There are a lot of the faux stainless steel appliances out therethat advertise themselves as ''fingerprint resistant'', but none of them are EVER advertised as being ''stainless steel''. If someone buys one of them and mistakenly thinks they have stainless, then they didn't read the specs close enough."

Reading the specs aside, this is informative and supports experience here.

Also, I suggest microfiber cloths which are by far the best thing for cleaning stainless and for the inside of the fridge.

    Bookmark   May 3, 2014 at 12:53PM
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snookums2

"my fridge manual says no paper towels on interiors."

I read this too. I can't believe we're not supposed to use papertowels for cleaning around the house. A soft cloth wouldn't be practical for the amount of times in a day you need to wipe stuff up with a clean rag. I would think sponges would be too rough too and they harbor bacteria, as would a microcloth.

"none of them are EVER advertised as being ''stainless steel''. If someone buys one of them and mistakenly thinks they have stainless, then they didn't read the specs close enough."

The appliance mentioned up thread, which is an applied finish that scratches off, certainly is selling itself as SS. I don't think the spec area of the ad listed the cabinet color/material.

I would take fp resist to mean it had a protective coat of some sort, if it otherwise seemed to be SS. The faux finishes are often obvious.

That it would be so unclear says to me that it is slick advertising where they are trying to dupe people. Stainless steel appliances -- "oh, but we never said it was real stainless".

Appliance mentioned above:

Pro Line⢠Series, $3500 refrigerator

"The robust handle design complements the stainless steel cabinet. "

Towel bar handles complement a stainless steel exterior to create a bold, professional look."

Yet it is just a finish that scratches off.

This post was edited by snookums2 on Sat, May 3, 14 at 23:52

    Bookmark   May 3, 2014 at 1:33PM
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jellytoast

Quoting Hollysprings:

" ... but none of them are EVER advertised as being ''stainless steel''. If someone buys one of them and mistakenly thinks they have stainless, then they didn't read the specs close enough."

Quoting rococogurl:

"Reading the specs aside, this is informative and supports experience here."

It doesn't support my experience here at all! I read everything KA has online, and everything that came with my refrigerator. There is nothing to indicate that it is anything but stainless steel, and nothing to indicate that it has any sort of a coating that would scratch like paint. And underneath the scratch, the surface is black, not stainless steel.

When something is clearly advertised as being stainless steel, I think it's not out of line for us to assume that's what we are getting. And frankly, I think the manufacturers should make it VERY clear if what they are selling is NOT stainless steel. Just sayin.

    Bookmark   May 3, 2014 at 3:20PM
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sjhockeyfan325

Jt , if they're advertising stainless steel and it's not, you'd have a very good case against them in the event of damage - I agree with you it's crazy. Somebody should call their local consumer fraud unit (or TV station that does exposés).

    Bookmark   May 3, 2014 at 10:54PM
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rococogurl

jellytoast -- what I meant by "this is informative and supports experience here" is that many of the appliances, including your Kitchen Aid, have stainless steel finishes.

I've looked at a lot of appliances and have only seen "stainless steel," no mention of coatings of any kind. These are being sold as stainless.

Yet the experience here is that these are coatings -- not actual sheet stainless on many brands.

I think it's outrageous and false advertising.

    Bookmark   May 4, 2014 at 8:30AM
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jellytoast

Thanks for clarifying, rococogurl. I agree that it goes beyond misleading. I've just seen so many threads here asking about or talking about what's the best method to clean stainless steel, and I think consumers need to be aware that some of these "SS" surfaces really need to be babied.

Quoting plumberry:

"I'm just at a loss on how I can keep my kitchen clean without destroying it first."

I hear you! From "don't use paper towels to clean your refrigerator" to "don't use oven cleaner to clean your oven", it's absolutely ridiculous!

    Bookmark   May 4, 2014 at 9:25AM
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rococogurl

It is ridiculous, agreed. But it's a function of being caught in this massive change over of technologies and manufacturing of home products and pretty much everything I suppose.

Take oven cleaner. My first stoves didn't have self-cleaning ovens. Then those came along and oven cleaner wasn't really necessary. Now we have self-clean ovens that sometimes don't work well, or fry the electronics, or cause the enamel oven interiors to crack off -- even in the highest end brands. So don't use oven cleaner and don't use self-clean either! I know you've read those Wolf oven threads. They are doing reupholstery when they should be rebuilding and rethinking. And a majority of the engineers who are designing this stuff are mostly men while the majority of users are women.

Due to media, we see high end looks a lot but need them at a better price. SZ, or Miele & Gaggenau are using sheet stainless but more affordable brands can't use it and to hold a price point. The coating technology is extremely good now (at least the faucet folk claim that) so they are coating and selling it as stainless and marketing it with cutsey names that sound to the average person like stainless with some type of specialized treatment.

Yes, we are getting specialized treatment.

Re the paper towel thing. I cannot imagine why a manufacturer would say no paper towels for the inside of a fridge. Curious which brand it is. And has the person who was told this asked for an explanation about why not?

I know that from my interaction with various manufacturers I hear some pretty dumb things from them and some things that just aren't true.

Again, microfiber towels work better than anything else I've tried, including paper towels, for cleaning in general. I use yellow and blue for regular cleaning and reserve the green ones for kitchen use only -- no cross use. I wash them in hot (140F) water or on sanitize (165F) if heavily used. Ain't no germs livin in those towels after that. And if it's not a washer where the hot water temperatures are precise, just saturate with alcohol before washing.

    Bookmark   May 4, 2014 at 10:26AM
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tibbrix

My brand-new Maytag stainless refrigerator almost immediately got those rust spots, and water run stains, and I have no idea why. I have ONLY used stainless cleaner and NEVER anything even remotely abrasive, so I am angry and disgusted because it became very clear to me right away that they put a flimsy, thin sheet of stainless on the fridge just to say it's stainless steel and then charge an extra ton 'o dough for it.

I haven't even dared try anything to get rid of them, so I am resorting to hoping and praying that this yuppie SS fad ends and we can go back to the more practical white and black appliances! Only reason I even went for the SS was because I rent my house and my range and microwave are SS and black, but I really wanted a white fridge.

    Bookmark   May 4, 2014 at 10:34AM
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