Hold back final payment and how much?

mike99gtOctober 8, 2012

I recently had my house resided and windows replaced. I paid a small deposit and the full balance is due on completion. They've done a great job so far but...

The window mfgr messed up and built some of the sashes too small. I'm waiting on a call and visit from the window rep but I know my contractor is going to want to be payed soon.

So what's a fair amount to hold back? I don't want to pay in full and put myself in a possible bad situation if there's issues with the window company? Thanks

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Who bought the windows?

If the contractor did, he is responsible for fixing mistakes or making the manuf. fix them.

If you bought the windows, the contractor deserves his money, as the mistake something with which he had no control.

    Bookmark   October 8, 2012 at 12:50AM
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Contractor bought the windows. So should I hold back full window payment or some percentage? There are probably 7 or 8 with the problem.

    Bookmark   October 8, 2012 at 12:57AM
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Something fishy here.
Who measured and ordered the windows?
Who discovered the discrepancy and why did the installation continue?

    Bookmark   October 8, 2012 at 1:27AM
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My contractor hired a window company to measure, order and install. The windows in question are all same sized sliders in my basement. All the frames look good and fit the openings well.

I noticed the problem after they all were installed. I was making my rounds checking each window and noticed the locking was pretty touchy if they weren't lined up exactly. I found out when I locked them the sashes move in the frame a good half inch left to right creating a big air leak if they aren't centered in the frame. I found one of these same size windows which is correct so it appears some were built wrong. I figured they would be set up on some sort of jig so I'm surprised this happened.

Thanks for the follow ups so far.

    Bookmark   October 8, 2012 at 4:13AM
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Perhaps figure out the window cost for those six and hold back that amount? You need to hold back enough that they don't forget about you.

I'm not a window guy, but for that half inch, I'd almost be inclined to have them install a filler strip in the channel on each side and get a discount.

    Bookmark   October 8, 2012 at 9:54AM
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"My contractor hired a window company to measure, order and install."

So, the contractor DID NOT purchase the windows, the subcontractor did.

The contractor will refer this to the sub, who then referes it to the mfg.

Withold the payment until the matter is resolved to all parties satisfaction.

    Bookmark   October 8, 2012 at 11:21AM
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Window guy is coming out this week. Thanks for the advice everyone

    Bookmark   October 9, 2012 at 12:12AM
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