Silgranit sink drama...

jansin62April 4, 2013

So they were getting ready to install my Sligranit Diamond super single sink today, and there was a crack!!!

I called Blanco, and they said the integrity of the sink would be in question and not to install it.

I bought the sink at overstockdeals.com (not overstock.com) - over 2.5 months ago... Got online, read bad reviews. Then got on their website, and their return policy was very clear, and it was very clear I was off side, and didn't fit their rules at all.

Anyhow, I called anyhow, and they are sending out a new sink today!!! I'll update when I actually receive it, but I was so happy and surprised. Was not expecting that, and thought I would have to shell out for another sink.

Feels like something is easy at least.

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badgergal

Sending positive vibes that the next sink will be perfect.

    Bookmark   April 4, 2013 at 10:01PM
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cathy725

Good luck! Luckily my granite fabricator also is a silgranit dealer. I was told the first sink for my kitchen arrived cracked so they had to reorder. I was glad not to have that headache because I originally thought I'd have to order it myself.

Everything I read seems to be that cracks tend to happen in shipping and once installed I don't read about cracking problems. I hope that's true because I am so excited to get my new sink!

    Bookmark   April 5, 2013 at 11:34AM
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suzanne_sl

Good to hear about a dealer who stands behind their products and shipping!

    Bookmark   April 5, 2013 at 1:03PM
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MNexlurker

As I posted just a bit ago. The installers found a crack in my sink also. Reading your post gives me hope that all will be made right also. Need to make a call.

    Bookmark   April 5, 2013 at 1:43PM
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jansin62

Oh I know, it is so upsetting when it happens right in the middle of installation, and you think everything is ready to go. Caused a bit of a row with my contractor who wanted to go ahead anyhow, so FWIW, MNexlurker, at least yours let you know...

    Bookmark   April 5, 2013 at 2:14PM
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a2gemini

Glad they are helping you out!
Ours has been great so far - I was so worried about reading about cracks during shipping.

    Bookmark   April 5, 2013 at 4:23PM
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ellabee_2016

I haven't heard of any Silgranit II sinks cracking once installed, so warmest congratulations on the vendor's standing behind it, and best wishes for safe transport and happy install!

    Bookmark   April 6, 2013 at 5:07PM
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