Kraftmaid Quality and Service has gone way downhill
Two years ago, I purchased Kraftmaid cabinets for a kitchen remodel (solid cherry slabs, all wood construction). The entire order arrived within 2.5 weeks and there was not a single item that was defective.
Now, 2 years later I am remodeling a bathroom and placed a small order for a mirror, a vanity wall cabinet, a drawer w/ hardware and a trim board. It took six weeks to arrive and the vanity wall cabinet was a complete piece of garbage. The nails totally missed the mark and are visible (EVERY nail). There is adhesive slopped all over it, and to top it off, they put fiberboard with what appears to be contact paper on the side and botched the cut horribly. It's torn and looks as if it was cut with a dull steak knife (not kidding)!
I took a picture of it and went into Lowe's where I'd ordered it. She ordered a replacement on Friday, July 27. I called Tuesday of this week and was told that it wouldn't arrive at the store until AUGUST 23.
Both Kraftmaid and Lowe's claim that when a customer receives a damaged or defective product that making the replacement is given priority. This claim is patently FALSE. I just wasted an hour of life explaining to 2 separate customer service and "logistics" people there that if my order was given priority, it would be made LONG before the date it's scheduled to be made (August 21). They didn't seem to grasp that from last Friday (July 27) through August 21, there are 16 business/production days that they are producing orders that were made AFTER I placed mine and paid for it on June 14. But Kraftmaid insists this is their company policy and definition of "priority" and that there is nothing they can do to change that.
Moral of the story: Don't order from Kraftmaid, even if it's a simple, small order, unless you have all the time in the world to wait for a horribly defective, garbage product to arrive so you can be put in line behind people who ordered after you to have a replacement one made. Their definition of the word "priority" is inaccurate and their concern for customer service/ satisfaction couldn't be more disappointing.