Seeking advice about problem with a contractor
(I don't know if this is the right forum -- please advise if I need to post this elsewhere.)
I would really appreciate getting your advice on this matter. I have an issue with a contractor, and I would like to ask for your suggestion/opinion.
I selected a provider to install a new basement toilet. Being located "below-grade", the unit is an "up-flush" unit, and it includes a pump which needs to grind and pump the output upwards. In addition to the toilet unit itself, the installation involved plumbing and electric work.
Unfortunately, after the installation was complete, when I came home from work and tested it -- the unit was found to be not functioning properly (it seized on the smallest amount of toilet paper and stopped working).
When I contacted the contractor, I was told that I need to call a plumber to fix the problem. I called a plumber and upon further work and calls to the manufacturer, it was verified that the pump was defective.The manufacturer accepted responsibility and sent a new replacement pump. Again, I had to contact the plumber to install the replacement pump. Needless to say, I had to pay the plumber a full price for his work out of my own pocket.
Currently, there is still an outstanding balance of $500 that I owe the original contractor. However, the plumber bill was about $600. I feel that not only should I not pay the remaining $500, I should get at least part of the extra $100.
On one hand, one can argue that the contractor installed the toilet, and it's not his fault that the unit was defective. On the other hand it was not my fault either! It is not like as if I provided the toilet for him to install -- he ordered and brought the unit from his wholesaler warehouse.
If, as a contractor you are asked to install a new faucet, you go and get a faucet, and after you install it -- it leaks: do you just take the payment and walk away saying "I am not responsible for the faucet?"
I would really appreciate hearing what you think I should do.
Thanks in advance,