Problems with ThermaTru entry door
Has anyone run into problems or issues with ThermaTru/Benchmark fiberglass front entry doors? We had one installed from Lowes back in April. Long story short, one of the side lites was leaking from under the threshold. The factory finally sent out a contractor to examine it, agreed it was defective, and attempted to fix it. It still leaks. The factory is now blaming the installer and does not want to come back out to fix the problem properly, and Lowes of course is blaming the factory. The carpet and subfloor are damaged from the water leak and I'm still getting yanked around. ThermaTru has washed their hands of any responsibility at this point and does not want to stand behind their 'lifetime warranty'. Lowes tells me they will arrange to get it fixed. Given the hassle I've been put through so far however, I would never purchase another ThermaTru product, nor could I ever recommend their products. As for Lowes and the installer, the jury is still out on them. If they fix the problem as they promised, I will be satisfied.