Are my expectations too high?
We are at our wits end with the construction of our new home. Mind you, this is in a development where the builder has the construction loan and we won't take ownership until closing on May 15. However, the builder markets these as 'custom homes.'
We have had battles since the beginning, first with who was going to do our kitchen, the builders 'custom cabinetmaker' who will only do cherry stained cabinets with partial overlay doors or someone else who could give us what we wanted. We won that battle and have the cabinets we want.
Communication has been the issue. We are going through our realtor, who also is the marketing realtor for the development. We also have dealt with the project manager for the builder. Not since the first day we set foot in the development have we laid eyes on the builder, even after asking repeatedly to meet with him.
Last week we were told to have our appliances delivered on this Tuesday and they would be installed (except for the refrigerator, as they didn't want any liability with it getting dinged). DH was there to sign for the appliances (no one showed from the builder) and they were unpacked and set in front of their places in the kitchen (double oven, dishwasher, beverage fridge, and chimney hood). The cooktop has already been placed when the counters went in. DH waited all afternoon, placed phone calls, texted, and emailed, all with no response and no electricians showing up. Here we are on Friday evening and the appliances are still sitting on the floor. Other tradespeople are walking around them, squeezing between them and the island. Glad they were so concerned about just the fridge.
On Sunday afternoon we were told we needed to have all our lighting at that house that night. Since the interior only had one coat of paint on it, we said we did not want to bring the lights on site until the painting was done. We had never been told when the second coat would be done. Back in the framing stage, the electrician had told us that he doesn't install the lighting until right before closing. We were told yesterday to have the lights there this Sunday. After asking in several emails were the electricians going to be there on Monday to install the lights and appliances, we were told today that the builder will not schedule the electrician until the lights are on site, for a week! How rediculous is that?
In the meantime, our kitchen installer is trying to finish up his work, some of which is dependent upon the electricians.
The last straw is we have requested that the house be locked. A week ago they put a lock box on the front door. Problem is, the tradespeople leave the back and basement doors unlocked and the garage is unlocked. I'm waiting for someone to walk in and ripoff my appliances.
Sorry to rant, but I'm just so frustrated by the lack of professionalism by the builder and honestly, our realtor. It's Friday night and I'm ready for a glass of wine.