Leaking door, please help
I'll give you the brief rundown. We built a new custom home with a walk-out balcony in our 2nd story master bedroom. Last summer we were in Jamaica and my mom emailed that we had water in our office (directly below the mbr walkout) and the windows were soaking wet as was the trim at the base. Builder came out, said the angle iron above the window wasn't caulked properly. That was it.
Several months go by, big storm, tons of water through our front double entry door, office soaked again, and floor in master bedroom in front of the balcony is soaking wet. Front door blamed on the bottom latch not being secured and wind pushing it in (fine, it was our fault). Water in office blamed on balcony door jamb not elevated up to proper level to make contact with the door. This was fixed and cleanup costs were on us. Trim needs redone in the office downstairs to be covered by builder.
Another storm comes, and I see water coming in through the corners of the glass in our double entry door, and water is coming in through the door handle on our balcony door! Painter comes down and caulks the glass downstairs and handles/deadbolt upstairs.
We talk to realtor about putting house on the market (it's 18 months old) and moving back into town. Two days later (today) another storm comes and now water is coming in our front entry door through the beveled wood sections instead of the glass. Upstairs the door is OK but the subfloor is wet and oozing water where it meets the frame of the door. OSB wet, carpet wet, tack strips wet (and rusted by now). I put plastic tarp up there to help during storms and called builder (no response in 2 hours).
What should I do at this point? I want the front entry door completely replaced (frame OK, just swinging doors) but the company we bought from went out of business. Not sure if they were the manufacturer or not.
The upstairs door and frame assembly I think should be completely removed and redone. The door is getting rough from all the water anyway.
Are these things reasonable to ask? At what point do you consider legal action since the builder's deficiencies are causing us to be unable to sell our home..