Silestone / Home Depot Warning
About 10 years ago we remodeled our Kitchen in Virginia. We used about 150SF of Silestone, and loved it. No burns, no stains and no sealing. Great product.
So, when we got transferred to Atlanta, we wanted to use Silestone again in our new house. Our builder didn't offer it as an option, but he offered to get it from Home Depot and install it in the house. Not too long after we moved in, we noticed two problems on the same slab. There was a scratch (or a break) on one corner, and a discoloration in the middle of the slab.
Home Depot (subcontractor) came out and said they couldn't do anything about the scratch, but would take pictures of the discoloration and submit it to Cosentino (Parent company for Silestone). This is where the fun begins.
Cosentino refused to honor the warranty because I wasn't the "original purchaser" WARNING TO CONTRACTORS: If a home depot subcontractor installs a countertop for your clients and bills you for it, expect Consentino to hide behind the "original purchaser" clause to weasel out of honoring any warranty claim.
INSULT TO INJURY: Cosentino didn't even come out to look at the flaw. They informed us (through Home Depot) that even if they stood by the warranty, they don't honor "cosmetic defect" claims. AT THIS POINT I'M ASKING WHAT DO THEY COVER?? Net-net: the warranty is useless.
Finally, we expected some support from Home Depot. They didn't even try to be helpful, just kept repeating "it's our policy". If I hear that lame excuse one more time, I'll scream. After spending $5 - $10,000 with Home Depot every year for the last 20 years, the least they could have done is try to force Consentino to do the right thing.
I guess when you report over $ 1 Billion profit in a quarter, it's easier to hide behind legal mumbo jumbo and "corporate policy" than to take care of loyal customers.
If you're thinking or Silestone or Home Depot, I'd run the other way