Cabico response to drawer glide problems
A couple of weeks ago I responded to someone's thread about Cabico and mentioned that we had been having problems with the drawer glides coming loose and gouging the drawer boxes. On this thread I learned that my drawers should have Blum hardware as per Cabico's standard for this line(thanks GW!) I don't have Blum, I have the King brand hardware. This prompted me to contact our KD and ask a few more questions and again mention the glide problem. This is not the first I have contacted her about the drawers and in fact I asked her back in May '12 if the glides were Blum ( this before I took the drawers out to look). She responded that they were not Blum and I thought too bad but I should have asked this stuff before ordering. Anyway, I left it at that, no Blum, sucks for me!
Back to this March armed with the knowledge that they should be Blum and yet another email - Cabico wanted to know what drawers were involved, how many etc. I have a kitchen of mostly drawers and close to half of them have or have had a problem.
Today I heard from the regional rep and he said that Cabico's factory has two assembly lines processes' - one for Cabico which does use Blum and one for a commercial division which manufactures another brand for a totally different application and they use King slides.
It seems that for a short period of time there was a mix up at the plant floor level and some Cabico kitchens received the King slides. To top it off, some King slides were defective in this same time point and made it to market. They think the timing of all of this occurred when they made my cabinets.
They have told my KD to order all new Blum hardware for my drawers! Yay good news ....and they will cover the cost of installing them.
I still question why I was told they didn't use Blum way back last May and now they have changed their answer. The only other thing I wonder is if I actually have the other brand that they manufacture in the same plant. I am going to ask what the differences are and how I could tell. For instance, I am supposed to have plywood boxes - can I tell now that they are installed?
Is it hard to switch out the glides? I suppose this involves drilling all new holes for the hardware? Is there anything I should be aware of in this whole process?