Stone Installation Expectations-is this reasonable?
My marble was installed yesterday. The guys were nice and it appeared to go well until I saw one of them start mixing epoxy and applying to my island and to the seam. I was present but did not hover staying in the background. Never did they offer any information that there were chips. One guy did announce that one of the perimeter pieces did not fit but did not say how they would resolve it. They ended up sawing into my new drywall. So much for the fancy laser templating!
When they were finished the main guy brought me the invoice and asked for the expected payment. I asked if that was a chip he was working on and if it happened during the install. He said that indeed it was a chip and that it happened previously during manufacturing. They acted completely nonchalant like this is accepted procedure. As I looked it over and commented about the lack of color match and quality he said I'd have to talk to the owner about it. He expected payment and they were in a rush to leave. I did not have time to do a full inspection. It was very awkward.
I understand that I will chip and etch this stone and I will take full responsibility for its care and upkeep. That is what I knowingly signed up for. What is it that we should expect from a stone install? Knowledgable workman that care about the quality of their work? Standards? Craftsmanship? Honesty? I'm not sure where the non-truth has occurred but they have not been up-front. The chips occurred during fabrication. They should have told me and given me choices. Instead they choose to see if I catch the problems and do anything about it. Stone experts, are chips acceptable? Crooked reveals? Island and sink out of square? I have pix of my most obvious problems. Please chime in what you think. I am out of town at a doctor visit all day, but want to at least contact the shop owner this afternoon and setup a meeting.
Seam chip - very uneven and rough. The seam itself has good vein matching but is rough at the joint.
Chip over DW - this is the worst issue. Horrible epoxy job. Very uneven and noticeable. It should never have been delivered.
Sink reveal uneven - it appears they did not center and adjust it correctly.
To make this worse, I subbed this out to take some of the load off my contractor DH. He could have done laminate or solid surface himself, but after 6 months on this gut project I wanted to give him a break. Are our expectations too high to expect a product delivered undamaged?
Thoughts? TIA for...