Granite Installed---Problem with Seam?
Yesterday our Black Pearl granite was installed. The fabrication of the countertops is great---the inside and outside curves/corners are uniform and fit well, the sink installation is perfect. The one problem area is the seam.
I'm sorry I don't have a picture, but the only camera I have is on my aging flip phone, which takes terrible photos and, also, I don't know how to get a picture off of the phone anyway. The seam itself is nice and tight, not very wide. They used the Gorilla clamps on it and seemed to put a lot of work into the seam, but, in the end, it's clearly visible from across the room. The seam also feels a little rougher than I think it should.
One of the reasons I'm so disappointed is that the main reason we chose to buy from these guys is because of the great seams in the various granite countertops in their showroom. None of the seams there looked like ours.
We have Black Pearl granite, which I thought would be easier to disguise the seam since it's dark and doesn't have a lot of movement to match up. They did use a color-matched substance in the seam, but there is a very visible gray line the length of the seam. Unfortunately, it's in a very obvious location, too.
I wonder if the reason for the problem seam is the fact that the piece was a bit too long so the guy took it outside and ground off the edge so it would fit. Maybe the two pieces, as fabricated in the shop, would have fit together better and been more smooth? If that's the case, I would have gladly waited another week or two for the final piece if they had taken it back to the shop and gotten it smoothed out so it fit better.
Because it's a tight seam, I'm not sure if I should pursue this further, yet I'm not happy with being able to see it from across the room. We asked the installer if there was anything else he could do, and he said that was it---he did say to call the shop if we wanted to.
Based on my description (sorry again that there are no pictures), do you think there's anything else that can be done to, first, disguise the seam so it's not so visible and, second, smooth it out a little more?