Tract Home 'Cleaner Upper' & 'Fixer Upper'
Was it OK for Ryland Homes to fix 100 + things wrong with my new home over a stressful year that wasted a lot of my time?
While tract home buyers can have good experiences, others may not. Some of my neighbors say they only had about 25 problems with their new Ryland home, mine had over 100 documented problems (some serious, IMO). If that wasn't bad enough, many times, I had to get in my car and chase down my first builder as a last resort, who did not return my phone calls or emails about 95% of the time. I lost almost a year's worth of my time in dealing with all that, when I really wanted to get a consultant business started. Then to "add insult to injury", and after being ignored for quite some time in my effort to help make sure that what happened to me doesn't happen to anyone else by giving my professional "customer relations" recommendations, the Charleston SC Ryland Homes Regional management responded to my 3/16/09 Better Business Bureau complaint about my almost one year of lost time by saying: "Ryland has received this complaint and appreciates the recommendations offered by our customer. Since these are recommendations and not actual problems concerning the home purchase or construction of the home no further action will be taken with regard to this complaint." So, while I signed papers saying Ryland has up to 13 months to fix whatever is wrong with my new house, is it OK for Ryland Homes to not at least apologize for delivering a "Cleaner Upper" & "Fixer Upper" house, and making me be an unpaid "Quality Control" person for them for over a year? IMO, this could happen with any tract home builder, and the NAHB is probably aware of the problem but can't or won't influence their members enough to do something about it. I blogged about my breast cancer survivor wife and my stressful experiences at http://www.brokerblogger.com (I have no advertising on my blog, as I believe it would dilute the credibility of my content.)