Buyer's insurance co wants info on seller's old claim - ??
We're currently under contract, selling our house. Several years ago, we filed an insurance claim for an issue that was repaired, taken care of and closed out. Today, the buyer's agent says that their insurance company won't issue them any insurance until they know what the claim was for. Is that normal? We disclosed the repairs on the disclosure form, but not the fact that it was an insurance claim. Our agent is saying that the insurance co may want receipts etc for the work, and I'm not sure we even have those anymore.
Is it common for an insurance company to require information on a previous claim before issuing insurance to a new buyer? And if so, exactly what data will they ask us for? We're due to close very soon, and now I feel like our house has a terminal "pre-existing condition" or something... How often does this scenario happen?