How Important is it to You that a PB be a member of the BBB?

aktillery9October 29, 2013

We just met with a PB who isn't a member of the BBB. He said the reason for this is that they don't want to pay the money for their reference. Would you run from this PB?

Thanks!
Amy

Thank you for reporting this comment. Undo
golfgeek

aktillery,
BBB can be a guide if the PB has belonged for a number of years. It's hard to get a bad rating from the BBB because they want to keep memberships resigning up every year.
I would ask for references and not use BBB as an up or down for using a builder.

    Bookmark   October 29, 2013 at 9:51PM
Thank you for reporting this comment. Undo
Pools94

The BBB is a pay for play organization. If you pay there dues you get a good rating even if your bad. Do a google search. There was a big scandal about it in L.A. With the BBB.

Get references and do a google search on the company.

I equate the BBB along the same lines as the mob.

I never had a problem with them but I don't like being extorted.

    Bookmark   October 30, 2013 at 12:26AM
Thank you for reporting this comment. Undo
aktillery9

Thanks guys! I had no idea. I feel much better about them now.

    Bookmark   October 30, 2013 at 7:03AM
Thank you for reporting this comment. Undo
jerseypool

We turned down a pool builder because they weren't a member of the BBB. We ultimately went with one that received a stellar rating from the BBB, and we're so glad we did. The quality work from the BP justified their BBB rating. Now⦠on the other handâ¦...

    Bookmark   October 30, 2013 at 9:06AM
Thank you for reporting this comment. Undo
jerseypool

We turned down a pool builder because they weren't a member of the BBB. We ultimately went with one that received a stellar rating from the BBB, and we're so glad we did. The quality work from the BP justified their BBB rating. Now⦠on the other handâ¦...

    Bookmark   October 30, 2013 at 9:07AM
Thank you for reporting this comment. Undo
bossyvossy

we initially went with a PB that was accredited and had an A+ rating. to make the story short, he has thousands of my money and did almost nothing. So, this is to say that most of the time, but not always, being accredited is a good thing for us consumers but not necessarily a deal breaker. I agree that fees add to overhead but if a PB's operating budget is that tight, how do I know he won't be cutting corners with my pool? BBB should only be one of your vetting tools. I urge you to check references, making sure they're not brothers or cousins, LOL. As you get down to 1-2 finalists, do a little deeper research to ensure there is no pending litigation or judgments against the PB. Ask about who does the work, his employees or subcontractors. Get the facts straight concerning warranties for work done by PB employees and/ or subcontractors. Finally, please go see at least one pool or more if you can. The pool might not be to your liking but it will speak volumes on workmanship and help you decide if this PB and you are a match.

    Bookmark   October 30, 2013 at 10:03PM
Thank you for reporting this comment. Undo
bossyvossy

I could write all day about my bad and good experiences with PBs, but attorneys are cautioning about how much I say for now.

Once you are down to 1-2 finalists, it wouldn't hurt you to visit or at least drive by PB place of biz. You could assess amount of activity and "life" of biz. You won't want to select a guy that talks a good talk and turns out is operating out of a closet, with no equipment, no employees. Somebody like that may rely entirely on subcontractors and unless you know he has a fantastic relationship with them, then his priority in terms of how quickly he can get things done is no better than if you thumbed thru the phone book looking for help. In short, try to evaluate that his talk about good working relations is more than lip service. Naturally, customer references will give you a lot of insight as to those aspects.

I don't mean to scare the pants off you or any other reader but you need to know that, at least in TX, the industry is not regulated. There are good builders out there, but with little regulation, the shysters abound. Not only that, but I feel comfortable saying that at least 75% of them get away with their shenanigans with zero consequences. If you are spending anywhere from $5-100K in remodeling/building the pool of your dreams, you don't want to be stung by a scoundrel, do you? DO YOUR HOMEWORK, ASK, ASK, ASK WITHOUT FEAR. Anybody that acts elusive or insulted is no one you want to deal with.

    Bookmark   October 31, 2013 at 3:46PM
Sign Up to comment
More Discussions
Owner Builder Process - Full Backyard - San Diego
After years of research, we finally pulled the trigger...
David Peace
Swimming laps- Design help
My wife wants to swim laps. Short of building an olympic...
jparkfire
How to film pool build timelapse?
I've been lurking for months & finally ready to...
Wendy Baldwin
Everyone's pics in this one thread
In case you didn't see her post---Angie is making the...
Boby Huffard
Pool resurface question
I am having my pool resurfaced and the supplies were...
lbrandt5
Sponsored Products
Woodshop Dining Table
$999.99 | Dot & Bo
Compamia ISP049-APP Vita Resin Outdoor Dining Chair - Apple Green - Set of 2 - I
$158.99 | Hayneedle
Wire Twist Black 86-inch to 120-inch Double Curtain Rod
$59.95 | Bellacor
5'W x 22'L Treated Pine Hawthorne Bridge
Fifthroom.com
Safavieh Indoor/Outdoor Area Rug: Safavieh Rugs Courtyard Terra Natural/Brown 5
$76.78 | Home Depot
Campaign Outdoor Sofa Cover
$409.50 | FRONTGATE
Filament Design Wall Mounted Lighting & Sconces Leonidas 1-Light Paintable
Home Depot
Fountain 4 Piece Outdoor Patio Sofa Set in Espresso White
$925.00 | LexMod
© 2015 Houzz Inc. Houzz® The new way to design your home™