Weighing expectations of REA with outcome
I am asking this because I know that there are many REA out there who provide advice, so I would like to know if I am just expecting too much from my REA (husband and wife team).
We have a contract on a home, the process went pretty easy,reached an agreement with the seller without too much negotiation. The contract stated inspection within 2 weeks and get back to the seller with the list of things that we would like addressed. We had our inspection last week (on Thursday). That evening we got our report from our inspector and sent it to the REA. I said I would review it with my husband, and asked them to do the same and then call to discuss. When I didn't hear from then by Sunday night, I sent a preliminary list of what we were thinking of items we wanted address. Got an email back the next day saying they had some things in mind...but didn't say what they were and never had any follow up. I didn't hear from them by this evening so I called today and left a message that I was getting nervous that we weren't discussing it. I got an email back that they were "out of pocket" tonight and I needed to rethink my list because the sellers had a back up offer ....at full price (so about 10K more than ours) with a better closing date, followed by the recommendation to cut our list in half. So no guidance, no discussion. The two weeks expires tomorrow.
So, do I blindly trust what they are saying (I don't) and go forward with no discussion? Is it customary for the REA to discuss this with the client? Should I insist upon it? I'll be honest, I don't really trust them so don't know if I should believe the information about another offer but am not sure if I want to gamble on it either. If I am being unreasonable, please talk me off the ledge!
(for what it is worth, our list of things we would like addressed had 8 items on it, none that I could see would be costly or time consuming)