Excellent customer service
Not affiliated, etc...
I just got some excellent customer service from a quilting notions company!
I'll try to make this short, LOL.
I bought the Martelli Zip-bind system and the Stitch-n-Ditch Binding Presser Foot, which were sold as a set through Nancy's Notions. It came a few weeks ago, but I had other things happening, so I just opened it this morning.
While I think their instructions could be better, I figured out the Zip-Bind system in just a few minutes.
Then I opened the binding foot system. I was pleased to note that they had 6 different adapters to suit nearly every brand of sewing machine, and all are included! NO extra purchase! Wonderful.
But my package had #2,2,3,4,5,6. I needed #1 for my Pfaff.
Instead of packing it all back up, I emailed Martelli, and suggested that rather than spending all that money back and forth with shipping, restocking, shipping a new kit from Nancy's Notions, they might consider just sending me the #1 adapter.
In less than 2 hours, they emailed back, apologized, and said the adapter is on the way.
So while I can't vouch for the binding foot just yet, I can applaud the customer service.
For some reason, the place to post links isn't showing up, so: