pentair screenlogic 2 complaint
I am ranting about this system and customer support. This system was just installed less than two months ago for a new pool. The pool co. installed it on my laptop which broke a couple weeks ago. I cannot locate the file to download on their website to my new laptop. The website is not user friendly in my opinion. I downloaded what I thought was the right file (found with a google search as I could not locate it searching their website), but it says it is "nonexecutable." I decided to call their tech support. After being put on hold for 20 mins., someone answered and said I needed to speak to tech support (?). I am now on hold again for what the msg says will be "greater than 15 min wait" while waiting to their advertising. This is frustrating.