Mission Pools - Stay Away!!
Our familyÂs personal experience -
I called into Mission Pools back in April this year to request a repair as part of my tile on the right face of my Mission Pools spa was falling off. I explained this exact sort of thing had happened some time ago (2005) on the left half of the Spa and was repaired after my initial call as a warranty issue in 2005.
Now they refuse to repair the exact same of problem under warranty on the right half of the spa and have e-mailed me an excessively high quote for repair of $5,000!
This has now become a health and Safety issue as tile is unstable and a hazard to children and adults alike and a liability to our family and Mission Pools as Mr. Dunn (Owner) and their service department are aware of the situation.
I have been down this road once before at the time of the construction with Mission Pools. The Spa needed to be completely rebuilt (jack hammered out and completely reformed) due to a poor workmanship, structural issues and irregular forming. I had to go to war with them then and apparently I do now. Bruce Dunn wonÂt give you the time of day until you file a complaint with the California contract licensing board Â
Mission Pools - Stay away!!