Mission Pools - Stay Away!!

swiftJune 18, 2008

Our familyÂs personal experience -

I called into Mission Pools back in April this year to request a repair as part of my tile on the right face of my Mission Pools spa was falling off. I explained this exact sort of thing had happened some time ago (2005) on the left half of the Spa and was repaired after my initial call as a warranty issue in 2005.

Now they refuse to repair the exact same of problem under warranty on the right half of the spa and have e-mailed me an excessively high quote for repair of $5,000!

This has now become a health and Safety issue as tile is unstable and a hazard to children and adults alike and a liability to our family and Mission Pools as Mr. Dunn (Owner) and their service department are aware of the situation.

I have been down this road once before at the time of the construction with Mission Pools. The Spa needed to be completely rebuilt (jack hammered out and completely reformed) due to a poor workmanship, structural issues and irregular forming. I had to go to war with them then and apparently I do now. Bruce Dunn wonÂt give you the time of day until you file a complaint with the California contract licensing board Â

Mission Pools - Stay away!!

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repair_guy

"Bruce Dunn wonÂt give you the time of day until you file a complaint with the California contract licensing board Â"

I doubt that is the company policy. Any complaint resolved or not is on the record and nobody wants that. Are you referring to Escondido, CA?

I would agree that the after care of this company is not good. They employ a couple of seasoned techs but trying to get final resolution is next to impossible. On the commercial end, many customers just pay for their own work that normally would be warranty as it's just a lot faster and less stressful.

    Bookmark   June 18, 2008 at 7:02PM
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donaldv

I worked for Mission Pools out of Temeccula several years ago and I find it difficult to believe that Bruce Dunn would let a "legitimate" request for a tile repair fester into a complaint with the Contractors Board. Not meaning to dismiss your claim out of hand, the repair estimate of $5,000 for a tile repair makes it seem as if there is a lot more to the story.

    Bookmark   June 19, 2008 at 12:30PM
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padrefan

Mission Pools in Temecula has ALWAYS responded in a timely and professional manner with us and our pool is 4 years old. Just another point of view.

    Bookmark   July 15, 2008 at 8:07AM
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misterpimley

Mission Pools of Escondido constructed our family's pool and it is a messed, rust is coming through the walls of the pool, the concrete decking is cracking and eroding with rust from the rebar staining everything, the plaster is failing due to underground water seeping through the gunite shell - check out the photographs on www.youtube.com (search for Mission Pools Escondido) or follow this link, http://www.youtube.com/watch?v=CleJ-FeXnGs - Mission Pools exposed underground water and did not inform me of any potential problems or sought to remedy the situation during construction. The cost to repair is $30,000, and Mission Pools has fought vigorously not to be found at fault. It took the CSLB over 18 months to review my case and issue the finding. The first Field Representative was replaced, after she had issued a letter for mandatory arbitration between myself and Mission Pools. The arbitration was rescinded. Bruce Dunn has a serious reputation to protect and he will do it at all costs. Do not be taken by Mission Pools. This is not just another opinion, but a real life experience!

Here is a link that might be useful: www.youtube.com

    Bookmark   July 16, 2008 at 9:42PM
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1bigsurfer

This my family�s personal experience with Mission Pools...they where GREAT!!!
The Temecula office of Mission Pools designed and built our pool with no problems at all! And right on time.They where all very professional and the pool
is beautiful!

    Bookmark   August 10, 2012 at 10:53PM
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1bigsurfer

This my family�s personal experience with Mission Pools...they where GREAT!!!
The Temecula office of Mission Pools designed and built our pool with no problems at all! And right on time.They where all very professional and the pool
is beautiful!

    Bookmark   August 10, 2012 at 10:54PM
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