Question for PB's or other owners RE: Pool start up
Is it commonplace for the startup of the pool to include turning everything on and adding chemicals, but telling the customer to brush and vaccuum the pool from the start? My pool company is supposed to "service the pool" for the first 30 days so why am I cleaning it as soon as it is filled? I expected them to deliver a clean, dust free pool without my participation in getting it cleaned from the start. I think this is terrible customer service, but perhaps that is how it works? I've had horrible customer service from the pool company since I signed so I figured this was just another example. Am I overreacting?