Intellitouch firmware update limitations
I have a question for the pentair intellitouch experts out there. I have an older intellitouch i9+3. The version number in both the outdoor control panel and indoor control panel are 1.06. I recently purchased an intelliflo pump and discovered that the older firmware version does not support the variable speed pump. I downloaded the pentair firmware package and read the readme which suggests that all the intellitouch systems can be upgraded to the latest version (1.13). I called Pentair technical support to confirm this and to try to find someone who could do this reflash for me and was told by the person on the phone that my version was too old and that I'd need to replace the motherboard! I'm really suspicious of this, due both to the comments in the firmware update readme suggesting that older versions can be updated (with a couple extra steps) and also because I believe I've read here about other members who had similar versions of intellitouch upgraded. Could anyone in the know confirm or deny whether my boards can indeed be upgraded and if so, provide me with some ammunition to get someone to come out to do this work? Part of my challenge is that I have purchased all my pentair equipment through private channels so Pentair doesn't have a lot of incentive to help me.