Help!!! bluestar range delivered damaged!
i am getting close to the end of my kitchen remodel and all the appliances are now installed. this past weekend i thought i'd try out my new bluestar range and i followed the procedure to start the oven which entails a 'burn off' for 1 1/2 hours prior to any use in the oven. while i was doing this, the range sounded like a small airplane taking off and the heat was so bad i could not stand near the range, let alone touch it! to add to my misery, all 6 burners (36" range) are not set right. come to find out that the heat comes from the problem that the door cannot properly close due to a bent bumper in the front!!! i do not have any power burners (i was suppose to have 3), but they are all regular burners with one simmer burner! the place where i purchased it want to have it fixed at my house ... a lot of parts coming from bluestar, but i am angry that i ordered a 'new' range and got a damaged one that now has to go through a repair process. right now i have made my complaint and am waiting to hear back from the salesperson who said he cannot take it back, but would call bluestar to see if they would give me a 5 year warranty! what do you think i should fight for? i am so upset!