Faucet handle issue
We are in the middle of our master bath remodel. I had a new faucet and plumbing installed for our roman tub (Moen Eva). The handles are to sit flush on the deck without an eschutcheon ring. Well there is a space between the deck and the handles (the faucet is mounted correctly). My contractor insists there should be rings and I know there aren't (and to try and satisfy him and get him to listen to me I called Moen). Moen told me to cut down the stem extenders. He cut down one a bit and it still looked the same. Is it possible the rough-in valve is too high? They will have to rip off some tile but I don't care, I want it right. A plumber (not the contractor in question) put in the valves, but I want to know what I need to tell them to do.
I apologize if I used any wrong terms. Thank you.