Please tell me what's wrong with this picture: I wanted to convert to a gas water heater now that gas runs where the unit will be installed. But the estimate for conversion was $2600 plus (yet another) new vent tube through the roof. I decided to stick with electric (Bradford White) with total installation cost of $830 and no new hole in the roof. I'm irritated that the sales rep dismissed my suggestion for a pan under the uit, especially the unit will reside next to my family room. He thought the idea was absurd but sarcastically offered to add a pan (at inflated price) if I insisted on it. I agreed to the installation without a pan but subsequently learned that a pan is crucial when a unit is close to finished living space, especially when it comes time to sell a house. Now that I measured the space so that I could buy my own pan, it was clear that the sales rep has ordered a replacement unit that's too large for the space. His unit won't fit! It's too wide by 2". What's wrong with this picture? The sales rep boasted that he was an expert with 25 years in the business. He represents a large, well known plumbing franchise. How come this inexperienced homeowner (me) upped the expert in two major areas? This has become the norm for me anymore and it's affecting my faith in mankind.