Gravel Underbed refused by OPWC
I am placing an order of 5600sxt from Ohiopurewater. As a lot of members here recommended, I asked for the top basket and gravel underbed.The reply is all their softener come with top basket. But for gravel underbed:
Per the resin manufacturer, we don't recommend using gravel in softener tanks that are less than 12" in diameter.
You need to understand, that adding 5-6" of gravel to the bottom of the resin tank will raise the level of resin inside the tank. This reduces the open "Freeboard" space that is required for the resin to expand properly during the 1st Backwash cycle.
So.... if you want to design the softener and want to add gravel, against our recommendations, it will add $20.00 to the price of the softener.... & ...... we cannot guarantee the unit will operate properly over time, so there is No Return of the unit, for any reason.
Can anyone tell me if this make sense?