Faucet has lifetime warranty for its leak or drip free

coodyJanuary 14, 2010

I saw Moen provides lifetime warranty for the faucet leak and drip free. Does it mean Moen will replace the faucet if it is not repairable or you must try to repair it first? Have you ever claim the warranty for the leak or drip on the Moen faucet? The leak or drip is a common problem. If Moen truly warrants its faucet leak or drip free for lifetime, that is a great warranty.

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homebound

I once called them for a dripping shower and they sent a new cartridge without delay and without needing a receipt, etc.

I think they will walk you through replacing it, too, but not sure about that. You could always give them a call.

    Bookmark   January 15, 2010 at 7:17AM
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coody

It seems only Moen provides lifetime warranty for the faucet leak and drip free. Do you agree Moen faucet is the best faucet among of all other brands?

    Bookmark   January 15, 2010 at 11:00AM
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curb1

Moen warranty is only for the original owner. I just talked to them last week.

    Bookmark   January 16, 2010 at 10:29AM
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live_wire_oak

Most all of your good faucet makers provide a lifetime warranty. American Standard, Delta, Moen, Kohler. All have lines that have lifetime warranties. That doesn't mean they won't ever leak, or that you take the faucet back to HD and have them replace it. It means if you call them up, they'll send you replacement parts and you either install them or pay your plumber to install them. A "lifetime warranty" means the maker has confidence in the quality of their product, but isn't always a indication of quality level. A better indication of quality would be ceramic disc cartridge valves that will grind up any mineral deposits on them and be more leak free than the alternatives. But, if you are in a situation like on well water, that eats faucet innards alive, then nothing short of water treatment will end up solving that problem. Even good quality faucets won't stand up to aggressive well water and will leak sooner rather than later.

    Bookmark   January 18, 2010 at 8:20AM
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joed

Warranty might be for orginal owner, but if I walk into my lodal Canadian Tire with a cartridge they will hand me a new one no questions.

    Bookmark   January 18, 2010 at 10:15AM
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nigelsgarden

I've had Delta, Moen and Grohe send replacement parts, no questions asked beyond what the problem is. There's really no way to prove who original owner is.

    Bookmark   January 18, 2010 at 7:42PM
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coody

But, only Moen states the lifetime warranty for leak or drips free while the other brands lifetime warranty does not specifically state for the leak or drip free. Thats the difference.

    Bookmark   January 22, 2010 at 3:36PM
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abcdef_gmail_com

Today I called Moen for replacement catridge and they said they will mail it today, no questions asked, I am the second owner of the house.

    Bookmark   May 6, 2011 at 11:49AM
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dan_martyn

KOHLER� Faucet Lifetime Limited Warranty
Kohler Co. warrants its faucets manufactured after January 1, 1997, to be leak and drip free during normal residential use for as long as the original consumer purchaser owns his or her home. If the faucet should leak or drip during normal use, Kohler Co. will, free of charge, mail to the purchaser the cartridge necessary to put the faucet in good working condition. This warranty applies only to Kohler Faucets installed in the United States of America, Canada or Mexico (North America).

Kohler Co. also warrants all other aspects of the faucet or accessories ("Faucet")**, (except gold, non-PVD Vibrant�, non-chrome finishes) to be free of defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns his or her home. If a defect is found in normal residential use, Kohler Co. will, at its election, repair, provide a replacement part or product, or make appropriate adjustment. Damage to a product caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty.*** Proof of purchase (original sales receipt) must be provided to Kohler Co. with all warranty claims. Kohler Co. is not responsible for labor charges, installation, or other incidental or consequential costs. In no event shall the liability of Kohler Co. exceed the purchase price of the Faucet.

If the Faucet is used commercially or is installed outside of North America or if the finish is gold, non-PVD Vibrant or non-chrome, Kohler Co. warrants the Faucet to be free from defects in material and workmanship for one (1) year from the date the product is installed, under Kohler Co.'s standard one-year limited warranty.

If you believe that you have a warranty claim, contact Kohler Co., either through your Dealer, Plumbing Contractor, Home Center or E-tailer, or by writing: Kohler Co., Attn.: Customer Service Department, 444 Highland Drive, Kohler, WI 53044, USA. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your original invoice. For other information, or to obtain the name and address of the service and repair facility nearest you, call 1-800-4KOHLER (1-800-456-4537) from within the USA, 1-800-964-5590 from within Canada and 001-877-680-1310 from within Mexico.

KOHLER CO. AND/OR SELLER ARE PROVIDING THESE WARRANTIES IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KOHLER CO. AND/OR SELLER DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states/provinces do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary from state/province to state/province.

This is Kohler Co.'s exclusive written warranty.

    Bookmark   May 6, 2011 at 1:15PM
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