WaterRidge faucets?

nottoolostJanuary 15, 2006

We're replacing the bathroom vanity - the faucet I happen to like is a brand I've never heard of. Anybody use a Water Ridge faucet or know anything about the company? Are they at least moderately good quality? Parts available anywhere if needed?



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never heard of it

    Bookmark   January 16, 2006 at 9:48PM
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I know this thread is long over but I was at Costco today and saw the WaterRidge line and called the 800 number. They are made by Danze for Costco.

    Bookmark   February 27, 2006 at 2:44PM
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This is a way late response, however, I felt I ought to respond. I have purchased several WaterRidge products at Costco. They are guaranteed for life. If I ever have a part that goes bad I just call their customer service line and they very kindly and quickly send me the replacement parts. I don't think I have every dealt with a nicer group. My plumber was also impressed with the quality of the under the counter parts.

    Bookmark   March 14, 2007 at 2:00PM
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Att: afisher: Can you please provide me with the phone number for their customer service?
I had a hard time getting information about the manufacturer. A year ago I bought a toilet with a fancy water tank and to this date I have not been able to use it because the valve is leaking and I have no way of finding a replacement. That is why I want their phone number.
Yesterday I saw a toilet/tank at Costco's and opened the box to find their customer service number and found NO INFORMATION WHATSOEVER.!!
Maybe someone else with the same problem as mine took the warranty papers before I got the them.

Buyers beware!! Costco, read and react!!


    Bookmark   March 17, 2008 at 8:21PM
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I purchased a Water Ridge kitchen faucet form Costco about a year ago. I was having an issue with the handle dropping and cutting of the water when trying to run the water at slower rate. I called the customer service number 866-789-2273 and explained my problem. Since there products come with a lifetime warranty. They sent me out the replacement part at no charge. So I have nothing bad to say about the Water Ridge products, just the opposite. There products and customer service are great.

    Bookmark   June 6, 2008 at 2:36PM
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    Bookmark   April 13, 2009 at 2:08PM
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I guess these things are starting to fail (from the above posts). I called customer service at 866-789-2273, and although they were very helpful, they said the part I need would not ship for a few WEEKS!!!! Well, I canÂt live without a kitchen faucet for a few weeks so I went to Costco and explained the situation. Costco (manager) said that since I have owned it for more then a couple of months, they wonÂt refund me. I told her that the product has a lifetime warranty, and she said that was a Manufacturer warranty not a Costco warranty. I then brought up their "We guarantee your satisfaction on every product we sell with a full refund" policy, but she still refused to refund. I guess I need to stop purchasing those off brand names from Costco.

    Bookmark   May 21, 2009 at 6:38PM
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I have this exact problem with my kitchen faucet. You could always try taking the faucet to Costco, whether the manager says you can or not over the phone. If they refuse it, go buy a new one in the store, take it to your car and put the old one in the box and return it with the new receipt.

Then again, you could always call the manufacturer and allow them the chance to replace it.

Lastly, you can submit feedback for items to Costco via their website. At least that gives you a way to voice your experience so the buyers know about it.

    Bookmark   May 22, 2009 at 1:38AM
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great posting! called customer service and they are sending me all parts - lifetime warranty - only charged $7.00 for shipping. Much cheaper than having to replace the entire kitandkaboodle with something else. I purchased this over two years ago and customer service didn't give me any problems.

    Bookmark   January 25, 2011 at 3:10PM
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    Bookmark   March 19, 2011 at 3:00AM
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I bought a Water Ridge faucet at Costco for $80. While installing it, one of the parts didn't fit correctly, and even after several attempts, we couldn't make it work. So, I tried calling WR, but only got the "too many calls" message for over 20 minutes. After reading this forum, I decided to return the faucet to Costco. I replaced the poor-quality WR faucet with a Delta, and had no trouble installing it! Much higher quality product from start to finish!!

    Bookmark   March 24, 2011 at 11:42PM
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We bought faucet model fp4a4106np at Costco. Having issues with step # 4, I called customer service and found out that you are supposed to take the clear plastic cylinder out of the connection piece. This step was missing from the directions, but the customer service rep knew immediately what the problem was, and was very helpful. I did ha e to wait on hold for about 15 minutes.

    Bookmark   March 26, 2011 at 6:04PM
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Thank you, Nancy, for posting your insights! I am currently installing my fp4a4106np model faucet, and I had the exact same problem, except in my directions it was step 3. Your solution worked perfectly and saved me a 15 minute wait on the phone. :-)

    Bookmark   March 31, 2011 at 5:48PM
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So glad to find Nancy's post. My husband was just about to pull everything out and take the faucet back to Costco because he couldn't get pass step 3. He wanted to take the clear plastic sleeve out, I told him not to!!! After 45' not getting anywhere, he is now proving his engineering thinking was right. Again, thank you Nancy for saving our night. We can go to bed happy now.

    Bookmark   June 3, 2011 at 10:33PM
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I have had 2 waterridge kitchen faucets and both have failed. The new one is leaking around the valve but it is not like the old ball with the stem in a triangle. this one is a squared brass nut inside a brass tube. there is no room to tighten the nut and hold the tube at the same time. is there a special tool. does anyone have a parts list so i can see how it goes together

    Bookmark   June 5, 2011 at 3:15AM
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My faucet lever started to get loose and finally fell off. How can you put this lever back on?

    Bookmark   June 11, 2011 at 12:48AM
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Around May, 2009 I called the company that handles their warranty and complained about the in-ability of the faucet to be operated to a slow flow mode. I told them that the faucet was poorly designed since the weight of the handle turns the faucet off when you don't have the lever fully opened. I asked if their was a re-designed handle that did not have too much weight on one side but a more balanced handle. I insisted that they must have gotten flack from this design by now since I am pretty sure that everyone who has one of the faucet will have a similar problem but his answer was no. I will send you the valve assembly. In 3 days I got the part for free but I did not install the valve assembly since I know it will not solve my problem. I just went to Costco today (6-14-2011)and a new Water Ridge faucet with a re-designed handle was on the shelf. It has a smaller-better balance handle. Also, I broke the pull out spout and they sent me one without any questions asked. I am pretty happy with the performance of the WR faucet except for the part that it can only be operated fully open or fully closed- nothing in between. Sure waste a lot of water. The new SKU# is WR 609030. I hope the company can send me the newer re-design handle and that it would fit and solve my problem.

    Bookmark   June 14, 2011 at 9:27PM
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FP4A4106NP Kitchen Faucet I need to know what size allen or other wrench is used to remove the Handle on this faucet. Ive tried all sizes and nothing seem to fit. Thanks Don

    Bookmark   July 3, 2011 at 2:55PM
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Does anyone have the customer service number for Water Ridge?

    Bookmark   August 10, 2011 at 4:54PM
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I am looking for there e-mail addresse.

But there costomer service line # is
( Canada ) 1-866-789-2273 (care)

addess C/o globe union Canada ing.,
4610 Bois Franc
Montreal , Quebec
Canada H4S 1A8

    Bookmark   August 20, 2011 at 12:53PM
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Good to find this WR forum, dated as it is. Our @ 4 YO model 666746 deck faucet has a small crack in the black plastic spray head allowing water to squirt out sideways; kind of uncomfortable. The installation sheets I have list an 877 customer service number. When I called that number I got a fella telling me, "If you call this 800____ number there are ladies who would really like to meet you"!! HA!

Thanks Andrew, I will try the Canadian 866 no. tomorrow. I would be pleased to get a new spray head thru the lifetime warranty offer, rather than a date!

If anyone wants to read more humor try this Water Ridge website: http://waterridgefaucet.net/ for some real laughable English composition. Is this line of plumbing manufactured in Lower Slobovia?

    Bookmark   January 3, 2012 at 12:32AM
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I've got a WR Patrician series pullout (item # 609030). Like the others, the handle kept dropping. I let that go because it only did it at times. Then a clunk developed and now it drips.

I thought I had a dud because I also installed another one and that one is fine... works smooth. But based on the posts here, it seems the problem might be more wide spread... Then again maybe not, being that this thread started in '06 and it's not very long.

Ok... To make a long story short, I called the toll free number (1-866-789-CARE) and they're sending me a new cartridge. I'm hoping that takes care of the problems. I also hope it's not like the Moen's where it's a PITA to replace a cartridge. On a Moen my dad has, I had to fork out $80 just for the tool to remove the cartridge.

BTW, for those having issues, how soon did the issue(s) pop up and are you on well or city water? My issues started about 6 months from the time I installed it and I'm on a well. The one that works smooth is on city water and it works like the day I installed it, which is over a year now.

    Bookmark   March 20, 2012 at 1:10PM
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I realize this thread is 7 years old, but it (and another on TerryLove.com plumbing forum) were continually at the top of my search results when I was looking for replacement parts for my faucet. What follows it a cut 'n paste of my experience that I just wrote about on Terry's site:

We've owned a Water Ridge kitchen faucet since about 1998, as best I can determine: no receipt, no manual, no box, just recollection.

In fact, I couldn't even determine what model of faucet we own -- I wasn't even 100% certain it was Water Ridge; just knew it came from Costco. I poured through literally hundreds of Google image search results of various search terms, and not once did our ancient unit turn up.

So I called the 866-789-2273 number, which is a Costco-specific number. I explained that the sprayer head was acting up, that it would revert to a drizzle and make a loud cavitating noise, and that I had no idea what model it is.

The tech had me send photos to support@globeunion.com. That was 7 days ago; today, a package from Danze containing an entire new spray head landed on my doorstep, no charge (I still have no idea what model we own).

It's hard for me to find fault with service like that.

This particular faucet is installed in a rental, and at the risk of sounding snobbish, I'll stick with the established brands for our own home. There are definitely build quality, finish, and small parts availability to consider, as well.

But the good news is that Costco / Water Ridge / Globe Union / Danze managed to support an inexpensive faucet about 15 years after the fact.

Here is a link that might be useful: Terry Love / Water Ridge discussion

    Bookmark   February 14, 2013 at 5:20AM
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If this helps anyone else with the big, heavy, tall, single hole, Water Ridge pull down faucet and can't find the model number for parts, I believe it is: fp4a4006cp

It's tricky to find any pictures or part numbers for this faucet, but the above posts are correct, as of January 2014, I called the 866-789-2273 number and they are sending out the parts I needed.

Mine was leaking from both of the copper 3/8 supply lines which screw in to the heavy brass base of the unit and seal using O rings, and was also leaking from the cartridge, down inside the housing, and out the bottom under the sink.

Luckily it started doing this as soon as I started to reinstall it into my new countertop and sink, so I caught it before it could ruin my new base cabinets.

So I'm a little leary now of trusting it..but we will see how it goes with the new parts, maybe they improved them.

Otherwise, the look and feel of the faucet looks the same as a 200-300.00 brand name from the big stores, in fact, I thought it was a Delta at first.

BTW, their email is: support@globeunion.com
and here's the part numbers:

A507348N 1.0 Ceramic Disc Cartridge,?

They still warranted it and parts will sent out from Texas in 3-10 business days.

Hope this helps someone.

    Bookmark   January 6, 2014 at 8:28PM
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I appreciate your posting a pix. It may be the only one on the internet of the faucet I have.

I'm wondering if the parts you ordered fit it? I've ordered new parts as well, but they have different part numbers. I've e-mailed a pix as you did to the support address...

I"m hoping for the best!

    Bookmark   April 3, 2014 at 3:20PM
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To clarify my pix - the spray/stream head on this faucet is not the original but one from a Metrohaus WHLX78557 faucet I had. I liked the lever action of the handle MUCH better than the buttons on the original Costco faucet so I switched them. The original Costco head cartridge also failed on the other faucet ..dohhh.

    Bookmark   April 3, 2014 at 3:48PM
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I bought a Champagne Waterfall Shower Kit handheld spray #938301 at Costco in 7/2006, and now the head won't stay on the handle.

I'm lucky to have found this site with your encouraging messages of great customer service from this vendor. I'm hoping that tomorrow I'll reach them when I call 866-789-2273 (CARE) and they'll send me a replacement head.

    Bookmark   May 26, 2014 at 11:13PM
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