Kitchen Contract / Warranty
We are down to the contract with the cabinet company, which is also going to do the installation of our semi-custom cabinet. Most of the cabinets are painted. We would love input on what is appropriate in a kitchen cabinet contract and what things we should look out for. Most importantly, we are concerned with the warranty, which I have copied below. We are not sure all of the exclusions and permitted variances are reasonable, but would love input from others on this topic.
Thanks in advance for the help,
Except as described below, we warrant our products against defects in material or workmanship to the original purchaser for as long as you own the products and they remain at the original site.
Cabinet Company will repair or replace, as we may determine, any such defective part or parts which may prove defective under normal home use. This warranty does not cover cabinets which arc misused, abused, mishandled, improperly installed, improperly stored, changed, modified or arc subjected to extreme temperatures or extreme moisture levels. This warranty is not valid for products used for any purpose other than the purpose for which they were originally intended.
This warranty does not cover the cost of installation, removal, subsequent damage or transportation of the defective part, regardless of whether the work was performed by a contractor, service company or you. In addition, electrical and plumbing expenses incurred during replacement of defective materials are not covered by this warranty.
Color: Variations of color and grain pattern are a natural characteristic of wood and are not considered defects by the cabinet manufacturing industry. Color changes also may result from exposure to sunlight, smoke, moisture, household cleaners and other environmental elements, which are a part of the aging process. These material variations and changes are not covered by this warranty.
Joints: Seasonable changes in temperature and humidity naturally cause wood to expand and contract, this could result in joint separation. Cabinet Company warrants against excessive joint separation after the cabinetry has been stored or installed for one year allowing for a seasonal temperature and humidity cycle. The cabinetry will be stored and/or installed in a climate controlled environment with a constant relative humidity level of 45% to 60%. Frame joints and door miter joints of .031 (1/32") are not considered excessive joint separation, but normal expansion and contraction to seasonal changes. This is most noticeable on cabinetry with a painted finish.
Doors and Panels: Single panel doors less than 23 3/4" wide and 48" high carry a guarantee against warpage of no more than 1/4 inch. Multi-panel doors less than 23 3/4"wide and 62 3/4" high carry a guarantee against warpage of no more than 1/4 inch. Doors warped more than 1/4 inch will be replaced at no charge to customer. This information applies to all door styles, wainscot panels, and appliance panels unless so noted. One annual cycle must be allowed before warranty replacement will be considered. In most cases the door will return to its normal flat position after going through a complete heating cycle.
Unfinished cabinets: No guarantee is included on any cabinets or doors produced unfinished by Cabinet Company or those finished by a third party.
Hardware: Cabinet Company will replace defective hardware with the original style if it is still available. If it not available a substitution to match the original style as closely as possible.
Drawer Slides and Hinges: All drawer slides and hinges are covered by a 5 year limited warranty. If the drawer slide fails to operate satisfactorily under normal use, they may be returned for replacement at no charge. This does not include removal or installation, only material.
This warranty is our commitment to you that you will have many years of enjoyable use of your Cabinet Company Custom Cabinetry. Should you need to make a claim under this warranty, please contact Cabinet Company.