experience with Room and Board?

Sueb20February 3, 2013

We actually have a new one opening in our area in "late 2013" but for now, I can only gaze upon the web site. In my quest for a new LR coffee table, I keep coming back to this one. I just want something simple that will work with my eclectic mix of stuff but especially w/ my dark oak mission pieces (since I am not fickle about my love for mission style, so they're likely to stay with me for life). Anyway, this table does have lots of positive reviews but just wanted to see if anyone has had experiences, good or bad, ordering from this store. Thanks! PS I am looking at the walnut top, if that matters.

Here is a link that might be useful: Parsons table

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cottonpenny

I have two of those tables, but in end table size.

They seem well made and study. The finish is a little delicate to stand up to toddler abuse so we've put them away for now, but if you use coasters you'll be fine.

    Bookmark   February 3, 2013 at 7:11PM
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kewren

I've had great experiences ordering from this store. First, I ordered two leather chairs. I've had them for about 8 years and they've held up well. Next, I ordered a table and six chairs. Once the table was in my kitchen, I realized the size and style didn't really work so I sent it back and picked a different one. They were so great to work with, didn't charge me for the switch which was my mistake. I've since moved to a different house and have kept the kitchen set even though it may be a little small for my new space. I just love it so much I don't want to let it go. It is solid natural cherry and to me just beautiful. I wouldn't hesitate to order from them again.

    Bookmark   February 3, 2013 at 7:17PM
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sas95

We have the same table with different style legs (the have since discontinued the style). We have the walnut top, too. We have had it about a year. The quality is very good, and the finish has been durable (we have 2 cats but no kids-- we don't baby it, but it doesn't take much abuse).

We have had good luck in general from Room and Board. They're a reliable retailer.

    Bookmark   February 3, 2013 at 7:35PM
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pammyfay

I've had good experiences with Room and Board. Bought an upholstered bed and a TV armoire with 2 drawers.

The bed has screw-in brushed steel legs. About 2 years ago, I had painters in to redo my MBR. Told them several times "Please do not move the bed" because when the original delivery/assembly guys put it together, they really screwed the alignment on the legs at the foot of the bed, so obvious that when I walked up the steps to my 2nd floor, I could see clearly that they were put on crooked. So they had to move both those feet over 2 inches or so (obv can't reuse the drilled hole).

I really had no confidence in those guys, so I've been extremely careful whenever I try to move the bed, using sliders on the carpeting.

But of course the painters felt they were doing me a favor moving the bed back against the wall when they were done. That nudged the legs off to the side a bit.

I called Room and Board (by this time they'd opened a store not too far from me), explained the situation and they sent a guy over to redo the work, no charge.

(I still lust over several things in their catalog!)

    Bookmark   February 4, 2013 at 2:46AM
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jakabedy

I have a secondhand R&B DR table that I use as a small conference table in my office. It's the Parsons style (like the OP coffee table) with a metal base and a frosted glass. I think it's indestructible.

We've considered getting an upholstered bed from R&B but when reading the comments, some have complained about the construction not holding up over time. I don't think you'd find that to be the case with the table.

    Bookmark   February 4, 2013 at 10:52AM
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Sueb20

Thanks for the reviews!

I was seriously considering this table from RH, which DH loves, but I am concerned that this "industrial" trend will be gone before you know it, and I'm looking for a table that I'll still be happy with five years from now.

    Bookmark   February 4, 2013 at 11:34AM
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jakabedy

The Parsons table is a classic design that works in virtually any kind of interior. It's been in production in one form or another since the 1930s. While a crazy finish of some kind could date it, that's not the case with the table you've posted. You should get years and years of use out of it.

    Bookmark   February 4, 2013 at 11:59AM
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demifloyd

I had a great experience last year.

I ordered a cowhide ottoman.
It was delivered professionally and set up in no time.

Great followup from Room and Board and item was of high quality and as advertised.

    Bookmark   February 4, 2013 at 5:15PM
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Sueb20

Ooh, I want a cowhide ottoman!

Well, I'm impressed so far. I went ahead and ordered the table this morning after learning that my "local" RH didn't have the other table in stock -- I didn't want to order that particular table without seeing it in person, and there are no reviews for it online. Within hours, they called me to schedule delivery! It's not coming for a few weeks, but I was happy that they scheduled delivery so quickly.

I can't wait til the store opens in my area!

    Bookmark   February 4, 2013 at 5:29PM
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pirula

I bought a bunk bed and nightstand for my son's room and the quality was excellent. The person they were sold to (after he'd more than outgrown the whole bunk bed "thing") is pleased as well, no complaints. The furniture was solid maple, and made in the U.S.

I've also gotten a few Galbraith & Paul pillows from them and they are also excellent. So, an overall good experience here, albeit a few years back now.

    Bookmark   February 4, 2013 at 5:50PM
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gwlolo

I love room and board. We have the metro sofa in leather from them and it has held up really well. I have been eyeing the parsons table as well. Of the big name brand stores like PB, RH, west elm etc, I would trust the quality and the customer experience at room and board more.

    Bookmark   February 4, 2013 at 9:48PM
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francoise47

We've ordered two couches and several small tables and consoles from Room and Board over the years.
Everything has held up well and is good quality.
I would buy from them again.

My sense is that more of their furniture is made in America than Restoration or Potterybarn.
They don't seem to have sold out for cheap Chinese manufacturing like so many other companies.

    Bookmark   February 4, 2013 at 10:43PM
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