Sink Scratched - Rant
So it seems like granite is just a headache. Here's mine...
I ordered up my granite and quartz countertops February 3rd. Wanted them ready when I returned from a holiday in Mexico, so they came and templated on February 5th. When I signed and paid (90% down), they told me that if the templating came out to be larger then the quote, they would adjust the square footage accordingly (or down should my estimate have been too large). I assured them that I was just fine with this, since the cost/sq. ft. didn't change it merely reflected the accuracy of the situation.
So I left them with their template, their 90% down and assurances that it should be ready when I returned.
I came back to find that the template was 2' larger than the quote and they didn't start fabrication because they wanted my approval and payment of the extra $250. Okay. I decided to just let it roll, despite it setting everything back 2 weeks.
Today, I received an email that they went to do the cutout for the kitchen sink and they noticed it was covered in scratches.
...so of course, their templater had removed the sink, hauled it to his van and took it to the shop. It's been there for the last 2 weeks. I have photos of the sink in my kitchen, installed and with the templater's materials around it, and while it's a photograph of a stainless sink so questionable, there's no scratches. I also know that I was OBSESSED with it, and we only moved it to install it, and that was it. It was *never* face down to scratch and was only in place the day before they templated it.
I'm countering that if the scratches were there previously, their templater would have mentioned it to me, since he was responsible for taking the sink.
Did I mention they NEVER told us they'd be taking the sink in the first place? We *almost* plumbed it. And of course, we didn't have it packaged for them, because we didn't know they'd be taking it! The templater was in a big hurry to meet his wife in the city, so he just wrapped it in the bag it came in (cotton bag with no drawstring...he slapped a piece of tuck tape over the opening), and headed on out.
I'm miffed. Does it sound like I have any leg to stand on here??? I can't just take the sink back to the store because it was special ordered and I bought it from another country. It means customs, duty, return shipping, reshipping, returns claims...a HUGE headache for me. And I need the same sink, since the counters are now fabricated to it, AND I have all the accessories for it to boot.
GER. Why the hell can't sometimes things just work out flawlessly?!
...did I mention my sewer backed up into my basement on Monday thanks to 2' of drywall mud that solidified in the drain thanks to my mudders and my bathroom fan started leaking yesterday??! I'm SERIOUSLY heading right back to Mexico and staying on the beach until this is all over. >:I