Warranty information needed by companies
I haven't posted in quite a while but I used to post regularly. I have been working for a major manufacturer of furniture in their customer service parts department on the phone and answering e-mails. I thought I'd share so you would have a little insight into why keeping information for warranties is so important.
It absolutely amazes me that people will throw away their boxes as soon as they take the furniture out of it even though they will need to assemble the furniture. There is information on the box that we need in order to complete an order for parts. This information is also available on stickers that customers take off or that we (by mistake) did not put on the furniture. Customers can send us photos of their furniture and we will try to figure out the information that we needed which is the model number, where it was manufactured and the date of manufacture. People will argue long and hard that this is ridiculous since it's our fault that items were received broken or were not in the box. I agree with them but when you are selling hundreds of units a day, things like this do happen.
Another thing that customers do when sending us e-mails is to say they bought a piece of furniture (with no specifics of which one) and they want us to ship them a part (giving a general description). Besides not giving us the information we need in order to process this order, they don't supply their address or even a phone number. I can only assume that they think we know exactly who the stores sell our product to but we do not have this information nor can we guess at what you need.
There are, of course, some customers who have older pieces of furniture and have all the information handy. I end up thinking of this forum when they call.
So, when calling a company for parts, have the box handy or copy information from it such as the model number, where it was made, any dates given, etc. This information is important. Do not take any stickers off of the furniture that has information on it. Or, if you do, keep this information with the manual.
When e-mailing a company for parts, give as much information about the product as possible. It's easier to read if it's in a list instead of a complete story so that we don't have to weed through everything looking for a few pieces of information.