Granite installation-DId not polish edges
We just had granite installed in our kitchen by a pre-fab company. What a mistake that was!!! First....We paid for the bullnose to be turned into Ogee and the 7" backsplash to be rounded over. They said that was not a problem. They came and installed it and we realized that both the backsplash and Ogee edge had not been polished. Literally you can see a line where the polish stops on the rounded edge of the backsplash!!!! It's not as noticeable on the Ogee edge but you can definitely see the dullness and feel on the underside where the polish stops.
The other huge issue is on the installation of the bay window. We have a small bay window that steps down onto the countertop. Instead of laying flush onto the counter there is a gap of about 1/4"!!! When the installer left he put a huge bead of silicon in the gap. It looked absolutely ridiculous!! So my husband scraped it out and the installer came back and put some epoxy (that we helped match to the color of the granite). I guess we would have lived with this but then the polishing issue came up. They are wanting to come back and polish all the eges (about 20ft of backsplash edge and 30ft of Ogee edge). From what I have been told there is no way to polish that much once it's been installed. So.....we will not be paying them the remaining 50% we owe and I want to have them come and get their granite and refund me the 50% deposit we made and try over with a custom granite company.
Can anyone please tell me their thoughts on this and whether or not the edges can be polished and if they would be able to salvage any of the pieces to resale.
I have pics of the backsplash to but I'm not sure how to add more than 1 picture??