LG Washer Headache... your opinion?
Hi, Would you mind giving me your opinion on this situation? At this point I really don't know what to think.
Two months ago I bought an LG steam generator FL washer. Although I used an HE detergent, it did still leak a little water from underneath the machine. The real problem though came after I washed a couple of new towels and a bathmat. After I dried that load, I noticed that there was a lot of lint in the dryer lint filter... I didn't think too much about it because that's common with new towels. But a couple of loads later, the washer stopped and a message came on the screen saying to clear the filter down at the bottom of the front of the machine. However, there was only a pea-sized piece of lint in there.
The repair person tells me that the drain pump has frozen because it is filled with lint. He hasn't actually seen the pump but says that he assumes that's the problem because he sees a little bit of lint around the door gasket. LG says that their warranty doesn't cover the $214 repair because it was my fault.
I am completely at a loss about this... never in the decades of my using clothing washers have I had such a problem and I've frequently washed new towels and bathmats. Two new towels and one previously washed bathmat did not seem like too much for one load. And neither the towels nor the bathmat "fell apart" -- they are still in fine shape.
I'm concerned that this washer doesn't have an effective lint filtering mechanism... why did the lint end up in the pump instead of in the lint filter? If I pay for the repair, is this going to happen again the next time I have new towels or a bathmat to wash?
The other thing that is utterly crazy-making is that the LG customer service people immediately go into legal mode saying that the Owner's Manual says that this is not covered. Well, the Owner's Manual just says that the Limited Warranty does not cover "misuse." Is washing two new towels and bathmat "misuse"? Please let me know what you think. I've been dealing with old-fashioned front loaders without built-in steam generators all my life... maybe I'm expecting too much from today's washers. It does seem ridiculous, though, for technology to be getting more expensive while it gets less effective.