Hubbardton Forge - disappointment
We recently did an extensive reno and went with an arts & crafts / mission theme. Everywhere lighting store we visited, we were most impressed with Hubbardton Forge - particularly their metal work. We also like that they have a choice of finishes for their fixtures. Once our designer zeroed in on the same dining room fixture we did, we were convinced and ordered this fixture: http://www.vtforge.com/ProductsInfo.cfm?Design=132205# . HD is expensive but their metal work is, in our opinion, worth it.
Well, it finally arrived yesterday and we are disappointed:
- this is a complicated, 2 hour assembly and, in my view, the customer is being asked to assemble a number of things that could be pre-assembled.
- one of the shades arrived broken in 4 places and it is due to inadequate packaging. Of interest, while the forgings are done entirely in the US, all of the shade packaging was "made in China".
- the assembly instructions called for 8 hex nuts and none were included.
- the instructions described the wiring requirement of black to black and white to white. Unfortunately, the fixture was prewired with an all-black lamp cord. I presume that the ribbed side is neutral but, really!
- three of the four light mounts (the inverted cups) are not welded on in proper alignment and once we mounted, the glass shades are not level with one another. This should NEVER have gotten past quality inspection and is enough for us to take back the fixture.
- the glass shades' mounting hardware is inadequate to ensure that the shades remain properly centred.
To make matters worse, we ordered four sconces for the adjacent living room - two of which apparently came in. As we unpacked, though, it was clear that only the shades had arrived.
We're happy that we bought locally (rather than on-line) as we now have to sort out this mess.