US Appliance experience

sscottshivNovember 3, 2011

I ordered a Speed Queen washer and dryer on 10/06/2011 and they arrived today 11/03/2011. The ordering experience was fairly straight forward. They were not the friendliest people in the world but they did not try to sell me any additional merchandise.

I expected an estimated ship date soon after I ordered but after a week of not hearing from them I sent them an email asking for a ship date. They responded fairly quickly and told when they had a ship date they would email me. That email did not come until 10/18/2011.They were annoyed that I asked about a ship date before I received an email from them.

Overall, it was not a bad experience and I would order from them again. I do not know why it took almost a month to get my washer and dryer. I did request white glove delivery so maybe that takes longer or maybe the fact that I bought Speed Queen. The reviews that I have read about them pretty much reflect my experience. Their prices are reasonable but be prepared for a long wait on the delivery. The white glove delivery went as advertised. They unboxed the washer and dryer and put them where I asked.

I ordered from US Appliance because there is only one store in Austin that sells Speed Queen and they had 13 bad reviews and one good one.

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More than likely, US Appliance didn't have your machine on hand and they had to get it from Speed Queen. They proabably held your order until they could place an order for enough machines to get some quantity discount or something like that.

Seems they should inform the consumer about situations like this. But they may fear you would have taken your business elsewhere if you knew it would be so long.

I ordered a SQ set back in December of 09. I was informed a few days later that it would be 4 to 6 weeks before my machines would arrive at the reseller. I was given the option to cancel my order for a refund, but chose to switch to another SQ model that they had in stock.


    Bookmark   November 4, 2011 at 7:30AM
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