miele w3033 delicate, wool, handwash not reaching temperature
I just got my new Miele W3033 washing machine. I have been babysitting it through various cycles, temperatures and options. I had hoped my first post here would be a positive one - and that was how it was going - until yesterday's revelations. Yes, I know this only has a 110V heater, but I have no need of boil wash and my first experiments showed that the 60 C temperatures were reached just fine, albeit with longer wash times, the custom cycles, extended option selected etc...
Now I have discovered what may, for me, be a deal breaker. If I select WARM which is a 40 deg C wash, then the Normal, Wrinkle Free, Sanitary, Denim, Custom cycles all start the fill with hot water but the Handwash, Woolens, Silk and the Mastercare Delicates all fill with cold, which for me right now is around 13 deg C. The problem is that these cycles then don't get anywhere near the target 40 deg C before the wash is over - I am measuring the temperature of the wash water immediately as it leaves the machine. I have also run a Delicates cycle with COLD selected which should give me a 30 C wash but the exit water immediately after the main wash was only around 18 deg C. I ran a simulated handwash cycle with a 40 C target that ended at around 25 C. Today I ran a wool cycle, the entry water was around 13 C, the exit water around 32 C. When I measure the temperature of the exit water for the other types of cycles I do find that for the hot settings they are pretty consistent with the desired target temperature. Clearly the short wash times coupled with the cold fill behavior of these delicate, wool cycles etc are resulting in essentially a random wash temperature governed mainly by the fill water (cold). I am way unhappy about this because it is not even winter and my incoming cold water could get much colder than this yet (this is Buffalo.....).
Now, from the service manual:
2.2 Hot Water Intake Control
Hot water is taken in via hot water valves (Y12/2Y40) if a wash temperature above
104 F is selected.
Hot water intake is limited to 131 F during the enzyme phase.
104 F is 40 C which this manual implies that the machine should be taking in hot water. Therefore, I am wondering why mine is taking in cold for these cycles. I am not sure what the statement about limiting the water intake to 131 F in the enzyme phase refers to. Could it be that the machine has already learnt that my incoming water is too hot for it to use as an intake for these cycles? The user manual states that the maximum hot water feed should be 60 C and mine certainly does not exceed that.
However, this hot water intake would still not fix the problem that the machine cannot achieve even a 30 C target wash temp on these cycles with the cold fill and the manual implies that the cold fill is the default for that temperature, which does make sense.
I am very much hoping for input from Miele owners here, either W3033 or the larger W48xx series because I believe those larger machines have very similar cycles and options. I wonder if they are giving the warm wash.
I am going to run several more simulated cycles today (I am out of laundry now). Miele will be hearing about this on Monday. It is a deal breaker for me if it cannot get fixed. My old Bosch 2460 was able to run cycles like this just fine, and I ALWAYS used the powerwash button on that machine which allowed me to select a cold fill right from the interface. I never found that machine not to be giving me warm washes on the delicate, wool cycle etc. I admit I never actually measured the exit temperature but I was never concerned with the stronger heater. Those cycles were longer too, I suspect that machine was waiting out the time to achieve the proper wash temp. I am now wondering if I should not have somehow tried to repair my old one....but, too late.
Thank you all for any help you can give!