LG Waveforce wash temperatures
I have been wondering what the wash temperatures are for this washer are so I contacted LG's live chat today. As you will see, there is an error on their part about the sanitary cycle temperature. I was also wondering about what cycles the heater comes on and if it will maintain a wash temperature on any cycle. I also asked about how this machine compares to the Kenmore version of it...this gets interesting folks.. I had the chat sent to my email and cut and pasted it here for you guys to see it.
Time of chat:10/11/2010 5:27:57 PM
Length of chat:00:26:10
Your name:James Moscicki
Chatted with:Gustavao, Jermel
4:27 PMJermel:Hello James Moscicki. Welcome to LG Electronics! How may I provide you with excellent service today?
4:28 PMJames Moscicki:can you tell me what the wash temperatures are on this washer?
4:28 PMJermel:To better assist you, I will need to put you in the hands of a product specialist. Please hold while the session is transferred to the appropriate specialist. We appreciate your patience.
4:29 PMNotice:Jermel transferred James Moscicki to Gustavao.
4:29 PMNotice:Gustavao has joined the chat session.
4:29 PMNotice:Jermel has exited the chat session.
4:29 PMGustavao:Welcome to LG Electronics, we appreciate you contacting us. How may I provide you with excellent service today?
4:29 PMGustavao:Sure no problem. I would be glad to. Just need to verify.
4:29 PMGustavao:I would like to please place you on a brief hold while I research that for you, will that be alright?
4:29 PMJames Moscicki:Can you tell me what the wash temperatures are for this washer
4:30 PMGustavao:sure no problem.
4:30 PMJames Moscicki:and does the heater only come on during the whites and sanitary cycle?
4:30 PMGustavao:I would like to please place you on a brief hold while I research that for you, will that be alright?
4:31 PMJames Moscicki:yes and while u research it..how long is the soak cycle ?
4:31 PMGustavao:Got it.
4:31 PMGustavao:Let me seek that out as well.
4:31 PMJames Moscicki:thanks
4:32 PMGustavao:No problem.
4:37 PMGustavao:Any cycle in specific you would like to know the temperature? Normal?
4:37 PMGustavao:We do not have a cycle called soak.
4:37 PMJames Moscicki:I would like to know the water temp for hot warm and sani cycle
4:37 PMGustavao:Got it.
4:37 PMGustavao:Sanitary: Used for heavily soiled items, undergarments, work clothes, cloth diapers, etc.
4:37 PMGustavao:Extra Hot/Cold (158�F)
4:38 PMGustavao:Lasts 105 minutes
4:38 PMJames Moscicki:you have a soak option on the control panel
4:38 PMGustavao:A top loader
4:38 PMGustavao:Let me see for the toploader.
4:39 PMJames Moscicki:yes the waveforce with internal heater
4:39 PMGustavao:Sanitary for top loaders would be: Extra Hot/Cold (147�F)
4:39 PMGustavao:Lasts 176 Minutes
4:40 PMJames Moscicki:does the heater maintain a warm wash or does it just come on with the sani and whites cycle
4:40 PMGustavao:It keeps a temperature at a certain level.
4:40 PMGustavao:And it might even rise it a bit more.
4:41 PMGustavao:But the heater is only there to keep a temperature.
4:41 PMJames Moscicki:do u know what the warm wash temperature is?
4:42 PMJames Moscicki:and the hot/cold temp?
4:42 PMGustavao:trying to find information on that.
4:42 PMJames Moscicki:ok
4:43 PMGustavao:Default for sanitary it would be: 147�F
4:44 PMJames Moscicki:the owners manual says 158 for this machine, now Im confused
4:45 PMJames Moscicki:bright whites cycle is what temp?
4:45 PMGustavao:I am using a general chart we have here for top loaders.
4:45 PMGustavao:Bright Whites:
4:45 PMGustavao:Default: Hot/Cold (120�F)
4:45 PMGustavao:Cold/Cold (66�F)
4:45 PMGustavao:Warm/Cold (90�F)
4:45 PMGustavao:Warm/Warm (90�F)
4:45 PMGustavao:Lasts 92 Minutes.
4:46 PMJames Moscicki:ok..any luck on how long the soak cycle is
4:46 PMGustavao:Still reading.
4:46 PMJames Moscicki:ok
4:46 PMGustavao:Gotr it
4:46 PMGustavao:Got it
4:46 PMGustavao:The cycle time is increased by 30 minutes.
4:46 PMGustavao:It would be 30 minutes.
4:48 PMJames Moscicki:ok,,, I know u make a kenmore version of this machine for sears, and the soak cycle on that machine according to the owners manual says it can go up to 180 minutes, is that correct or a typo?
4:49 PMGustavao:We do not make Kenmore units, Kenmore uses LG components. But I do not have information on how much Kenmore would last I am afraid. I would be able to help out with LG units and the Zenith brand as well. But Kenmore as far as I know make units and use LG components which can be mislead to thinking LG makes them.
4:50 PMJames Moscicki:the kenmore units are made by LG
4:51 PMGustavao:No, Lg makes the compnents.
4:51 PMGustavao:For information regarding the Kenmore model you would need to contact Sears.
4:52 PMJames Moscicki:ok
4:52 PMGustavao:They would be able to help out with that part.
4:52 PMGustavao:Otherwise I would gladly give you that information as well.
4:52 PMJames Moscicki:ok thank you
4:52 PMGustavao:Just trying to help out as much I can.
4:52 PMGustavao:No problem at all. Anytime. As well, I would like you to know that in a continuing attempt to improve our customer service, you should be prompted with a short survey at the end of this chat session. Now, might there be anything else I could do for you today?
4:52 PMJames Moscicki:I apprecate your help
4:53 PMJames Moscicki:no, you helped me out
4:53 PMJames Moscicki:thank you
4:53 PMGustavao:Anytime. Alright then, it has been a pleasure chatting with you today. By pressing the exit or "End live chat" button you would be able to see the survey and score your experience with me. I will now remain on the chat line for around 2 minutes before exiting the chat session. Thank you very much for your kindness and patience, please enjoy the rest of your day.
4:53 PMJames Moscicki:you do the same,,good bye
This transcript was delivered to you courtesy of Velaro, Inc.