he3t Washing machine/moldy smell/Sear's response
I would like to pass this info on to others that are experiencing the same problem and put out a "buyer beware". I have had my he3t washing machine for about 3 years now and the last 6 months I noticed this musty smell that would never go away. I did discover the mold on the inside rubber and did clean that with bleach and detergent and ran a cleaning cycle w/ hot water and such. I finally just got disgusted and emailed Sears and this was their response. What a joke that I need to do all this after spending so much money on this machine. I love the, "lets hit her up one more time to buy something" at the end!
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Tracking number: UT20060902_0000001070
Thank you for contacting Sears regarding our appliances.
We appreciate your consideration of Sears for your laundry needs.
We appreciate your consideration of Sears for your appliance information needs. Although not common, odor problems do occur occasionally with modern laundry systems. New detergents and fabrics have reduced the number of hot water and bleach loads used by consumers. Occasionally mildew will
form above the water line in the inner tub assembly or on the door seal. There is a process that can help to rid the washer of odor and some guidelines to prevent future problems. To take care of your present difficulty try the following:
Before starting the washer, use a mild dishwashing detergent and bleach solution to thoroughly clean the rubber seal assembly around the door. Set the washer to its highest possible fill level and load size but do not add
Use an all hot water wash setting and allow the wash basket to fill, then stop the cycle. Using the add-a garment function, add an additional 2-4 gallons of very hot water using a bucket or similar device. Add three cups of chlorine bleach and continue the cycle for approximately
half the normal wash cycle (Do not allow the machine to advance to a drain or rinse cycle). Stop the cycle and allow the wash basket to soak for 3-4 hours. Resume the cycle and allow the unit to tumble for the rest of the wash cycle and drain.
Advance the timer and run a second all hot water wash cycle to assure that all bleach water residue is flushed from the system.
To prevent future odor problems, always leave the washer door open between loads to allow a more thorough drying of the interior. Some consumers add a small fan to the laundry room to speed the drying process.
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