I have one that is 5 years old. Not long after I got I noticed spots of mold starting to appear around the rubber ring around the door. It grew progressively worse and I finally went to my dealer and told them. They said they knew of this problem happening and to keep the door open on the washer when I'm not using it. What they didn't tell me was there was a class action lawsuit going on with the Neptune washers for this very reason!
Now it's too late to file a claim since the suit has been settled and I am furious! The mold is getting worse everyday and I don't even feel like my clothes are clean coming out of that machine and I even think it is contributing to our allergies.
I have contacted Maytag, so I'm waiting to see what they'll have to say, but I can bet it won't be in my favor.
My questions for those of you here:
1. Who has Neptunes and did you have problems with it?
2. Is the dealer or even Maytag company itself supposed to notify customers when there is a known problem with one of its products?
3. Is there a website or other source to find out about pending class action suits before it's too late?
4. What kind of washer would be a good replacement? I have looked at the Whirlpool Cabrio and kind of like it.