hi there, I recently took delivery of a brand new, in crate Miele w4842. DH set it up(about 10 days later) He took out the shipping bolts, leveled it with level, I ran a sanitary cycle as instructed. I noticed on start up, a grinding sound..then, part way thru the sanitary cycle, the soap drawer popped open, not super far, but enough to make me go "oh no". Remembering that Google is my friend, I did a quick search. I called Miele the next morning to explain what was happening. They said they would ship me a new clip(still waiting for it) and a short time later, another rep from Miele called to tell me to remove the spring on the back of the detergent drawer. I did this, and it helped a lot. I no longer have to wait downstairs for fear of water flooding my basement. 2 days ago, I noticed the boot, on the left side-by the light was warping a bit. The grinding also still occurs during cycle changes(DH says it is transmission, but I have spent a fair bit of time on youtube, and do not hear this particular noise at all! Most of the cycle changes are quiet) I called Miele again yesterday, and am waiting to hear back from a repair man.
Bear with me as I ask these questions, I really have no idea what to expect sound wise from this machine-I knew it would be loud, but the grinding concerns me somewhat, the same with the warped boot. Is this sound "normal" and should my boot be warping? any and all response would be greatly appreciated. I want Miele to be aware of all of my concerns, and am looking forward to talking to the repair man. I have never seen a Miele running IRL, so I feel quite anxious that I could have a potentially defective washer. I was super excited to discover that I could still order this machine, as I like the size of it.