need help vetting miele w3037 delivery
Wondering if you can help shed some light on what to do.
We purchased a Miele washer/dryer - w3037 / T8003 recently from a reputable appliance shop in the Boston area - Yale Appliance and Lighting. These were delivered yesterday but not installed - partly because they wanted the plumber to fix the water valves (okay) and partly because they did not have the 4 to 3 prong plug adapter for the dryer plug. So, they will come out and install later after the plumber has fixed the plumbing side of the equation.
We were looking over the installation and going over the installation instructions, however, and found out that the shipping struts that were supposed to be in the machine until final installation and to be housed in the back of the machine upon removal to be used for any future move, were not there. Husband, who was there for most of the delivery, says that the shipping struts never even entered the house; so they were removed, at best, on the truck. This concerned us because bringing the units in to the laundry area had meant bringing it up a set of stairs (dozen or so) into the house and then down a set of stairs (10 or so) into the basement and then dolly to the back of the room for their final placement. All this see-sawing and off-axis tilting without the washer's shipping struts in place.
We spoke to someone (from sales) at Yale about this and he says that the machine is fully unpacked with all shipping material removed before it leaves the warehouse! If this was the case, then the machines have really travelled w/o the struts.
The machines have not even been installed. Would you accept this delivery? What would you recommend we do?
When I (mis-) understood my husband to have said that the shipping struts had just not been left behind, I had called the Miele design centre on Saturday who said that we absolutely should have the shipping struts for future moves. But it was only today that I learnt that what DH was telling me was more than just that they hadn't left the struts for us! Of course, no one at Miele today to help us sort out what's what.
Would really appreciate if you have any insight and/or recommendations on whether or not to make heavy weather of this.