Leaking LG WM3470HVA

ricovaliumJune 24, 2013

Having some issues with my new washing machine. It leaks intermittently with water appearing to come from the white "vent" at the back of the unit (looks like overflow from the top of the drum). It seems to happen when there's a very full load (but less than "jammed in"). And we don't overuse HE detergent (1 tablespoon max...well less than detergent guiding line and well well less than the detergent drawer implies). Had LG come to look at and they said we're overusing soap? This really can't be true. Our older Whirlpool Duet never had issues like this so wondering if there's something bigger at play and if the detergent was an easy red herring for the repairman to blame.

Anyone else getting this? Am I crazy?

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ricovalium, are you seeing any suds during your cycles? Using too much detergent should not cause any leaking unless it results in excessive sudsing. If you are using HE detergent (what brand? liquid or powder?) suds should not be a problem.

    Bookmark   June 25, 2013 at 10:00AM
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Doesn't appear to be excessive suds (though admittedly I haven't stared at a full cycle) and no soap film on floor. We're using Trader Joe's HE detergent. Could a whisker over a tablespoon dose really cause this?

    Bookmark   June 25, 2013 at 8:15PM
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I can't imagine that detergent is causing it, but you need to experiment a bit and watch your washer to see under what circumstances the leak happens so that you can explain it to the repair guy. And maybe you can duplicate it while he is there so that you don't get the same response? They seem to be always quick to blame the user so you need to be armed ;-)

    Bookmark   June 26, 2013 at 9:46AM
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Thanks. Going to try controlled experiments to try to find issue...

1) Overfull load, 2) Undersized load, 2 TBSP+ detergent

I think it just might be the intersection of the 2 that is the issue.

    Bookmark   June 26, 2013 at 9:51AM
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