Would this bother you?
I had my 2-stage ac and furnace installed last week. I asked the installer how I would know when it was in each stage. He said the thermostat would just do it based on the temp difference. (honeywel th8320 programmable and 2 stage compatible)
I was reading the manual and realized it couldn't be wired for 2 stage because I only had 4 wires and they didn't pull another one. It required 6 or 7 wires for 2 stages. I went in the programming and it was programmed as 1 stage heat/ac. I called friday afternoon and they said a supervisor would come Monday. He did and I was right. So I had to be available Monday for him and then again Tuesday for the guy to come and pull the new wire and rewire the stat and the furnace.
I was very annoyed that this happened. If I weren't so interested in how things work and stuff I'd never have known. I don't know why it was done wrong. In my reading I found the next level stat is not much more money. I have asked to be upgraded to a better stat, the th8321 (or better if they will go for it, which I doubt). I felt I was entitled to something because the mistake they made was inconvenient and if not discovered would have rendered my new stat no better than my old one, and made my furnace operate at 1-stage. (or something less thanit was capable of)
Am I totally unreasonable to be annoyed by this? I bought a 2 stage stat and system, it was hooked up as 1, and I, the homeowner, had to figure that out myself.
Thanks for listening.