Whirlpool customer service
Hi, we bought a Whirlpool Duet washer and dryer, just over a year ago, for our new house under construction. We also have Whirlpool front-loading washer and dryer in the old home, and had problems getting those serviced. At any rate, I just finished setting up and installing the new ones, and was missing the drain hose retainer and the shipping bolt covers - a few plastic parts. Because the w&d are "out of warranty" Whirlpool wants to charge me something on the order of $50 to replace them. The parts aren't especially important, but knowing the level of support from the manufacturer is.
A couple years ago I decided to stop patronizing manufactures with poor service polices and quality, and it has really made a huge difference in my life (much less stress and time in dealing with poor customer service all around). Whirlpool is now on my no-buy list. Does anyone have opinions on appliance manufacturers both with reliable products and good customer service?